IT Admin Support

2 weeks ago

Birmingham UK, West Midlands, United Kingdom Elizabeth School of London Full time

Company: Elizabeth School of London

Position: IT Admin Support

Location: ONSITE, Birmingham, Absley House (B2 5TJ)

Salary: £25K - £28K (Depending on work experience)

Employment Type: Full-Time, Evenings/Weekends

Hours: (Wed to Fri: 12pm to 8pm) (Sat and Sun: 9am to 5pm)



Please note: We are unable to accept student or graduate visas for this position


Department: Administration

Reporting to: IT Department



Purpose of the Role:

To provide comprehensive administrative support to both staff and students, ensuring the effective management and integrity of student information within the student management system.



Key Responsibilities:


Student Information Management:

• Accurately input, update, and maintain student records within the student management system.

• Ensure the confidentiality and security of all student information.

• Generate reports and extracts as required for academic and administrative purposes.

• Coordinate with academic departments to ensure timely and accurate data entry and reporting.

• Handle requests for student transcripts, certificates, and other documentation.


Training and Support:

• Train and guide other departments on the effective use of the student management system.

• Provide ongoing support to staff members, addressing any queries or issues related to the system.

• Develop and update training materials and documentation to facilitate system usage.


Device Management and Replacement:

• Coordinate with the IT department to address any hardware issues or requirements, such as replacing monitors, mice, keyboards, etc.

• Assist in the inventory management of IT equipment and ensure timely replacements as needed.


General Administrative Duties:

• Respond to enquiries from staff, students, and external stakeholders regarding student records and information.

• Coordinate with other departments to ensure seamless service delivery related to student administration.

• Assist in the planning and execution of student-related events and functions, such as enrolment, graduation, and orientation.

• Maintain an organized filing system for student documentation and correspondence.


Continuous Improvement:

• Stay updated with the latest trends in educational administration and student management systems.

• Recommend and implement improvements to existing administrative processes related to student management.

• Participate in training and professional development opportunities to enhance student administrative functions.



Qualifications and Experience:

• A minimum of a diploma or equivalent in IT or Business Administration, or a related field.

• Previous experience in an administrative role with a focus on student management, preferably within an educational institution.

• Proficient in using student management systems and standard office software.

• Strong organizational skills and the ability to work under pressure.



Personal Attributes:

• Excellent communication and interpersonal skills.

• Detail-oriented with a high level of accuracy.

• Proactive and able to multitask effectively.

• A team player with a positive attitude and strong work ethic.



Benefits:


  • Annual leave (5.6 weeks) + bank holidays.
  • Workplace pension scheme.
  • Company Sick Policy (from January 2025).
  • Statutory Sick Pay (SSP) (until December 2024).
  • Statutory maternity/paternity pays.
  • Career development opportunities
  • Training and self-development opportunities.
  • Gym membership discounts
  • Retail discount schemes
  • Cinema discounts
  • Grocery discounts
  • Cycle to work
  • Investing and savings opportunities
  • Financial wellbeing – personal debt advise.
  • Financial wellbeing education
  • My Mind Pal (mental fitness)

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