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Student Advisor

3 months ago

UK, UK, United Kingdom DiverseJobsMatter Full time

JOB DESCRIPTION


It’s our mission to make it possible for more people to experience the opportunities a career in finance brings, through our accessible qualifications and supportive community.


We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.


Term: Fixed Term Contract (12 months)

Hours: Full time (35 hours per week)

Location: We have hybrid working in place, with 1-2 days per week, in our office in Canary Wharf.


What exactly will you be doing?

Our Product and Services Advisors (known as Student Advisors) are part of our wider Customer and Account Management team, utilising our Customer Relationship Management (CRM) system (HubSpot) to engage, consult and assist current and prospective customers, via email, phone and through our live chat channel.

Major objectives

The objectives for the role are:


  • Proactively drive sales pipelines to boost conversion rates of prospective students, contributing to our business objectives and organisational efficiency.
  • Achieve commercial revenue targets across various product offerings, including Live Transfers, Essentials, and Skills Store. Collaborate closely with external Training Providers to support live transfer arrangements, enhancing student engagement and enrolment numbers.
  • Make outbound calls to our diverse stakeholders, supporting and increasing our membership numbers.
  • Focus on increasing the progressing student population while supporting member retention activities for our membership base.
  • Work cohesively as part of a team, delivering first-class, professional customer service through a range of communication methods.

What are we looking for?

  • A good understanding of our qualifications and study processes.
  • Familiarity with CRM databases and Microsoft packages such as Word and Excel.
  • Knowledge of using email, internet and an understanding of professional bodies and the accountancy industry.
  • Excellent communication skills both written and verbal.
  • Ability to influence and persuade the stakeholders.
  • A target-oriented and proactive approach to meeting deadlines.
  • An aptitude for sales and accuracy when inputting and recording information.
  • Ability to demonstrate competence gained from relevant sales experience, ideally in a call centre environment is desirable.
  • Experience in data inputting, analysis, and managing customer enquiries.
  • Educational qualification of A-Level or equivalent.
  • A strong customer-centric focus and analytical mindset.

What are the benefits?


  • Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
  • 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
  • Great pension scheme, life assurance, and critical illness cover.
  • Health cash plan.
  • Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
  • Regular wellbeing initiatives.
  • Cycle2Work scheme and much more.