Relief Night Manager

2 weeks ago

Portree IV, Portree, United Kingdom Perle Hotels Full time
We are looking for a Relief Night Manager in Portree, Isle of Skye for our three hotels You will be reporting into the Rooms Division Manager and will manage the night reception teams for our three hotels: The Bracken Hide, The Bosville Hotel & Marmalade Hotel.
This is a full time, permanent role working 45 hours a week Monday through Sunday, 5 nights a week for our Portree Hotels; as the Relief Night Manager, you will be responsible for overseeing all operational aspects of the nights reception team across the three. You will be expected to work at one to two shifts per hotel, per week.
Whats in it for you?
  • Salary of £30,000 per year
  • Time off in lieu (TOIL) on top of your 28 days holiday a year
  • Company Pension
  • Refer to a friend Bonus
  • Team Member discounted hotel rates across the group
  • Restaurant discounts across the group
  • Friends & family discounted hotel rates across the group
  • Meals on shift
  • Employee Assistance Programme
  • Heavily subsidised Staff Accommodation *Terms and Conditions apply

Who are we?At Perle Hotels, we have taken the typical Scottish Highland Hotel and re-imagined the concept of a hotel stay in the Highlands. We are located in the heart of some of the best highland hot spots and our design led hotels aim to bring our guest closer to nature by offering contemporary interiors that mimic the locations we are in.
What do you bring to the team?
  • Confident in lone working in report locations at night
  • Conflict resolution
  • Highly developed organisational and communication skills
  • Time Management skills
  • Critical thinking and problem-solving competencies
  • Proactive attitude and focus on delivering stablished goals
  • Sound knowledge and experience in reception management and guest relations
  • Guest centric (ensuring that no guest leaves unhappy)

What you will be doing:
  • Organising team members schedules, on the job training and coaching, plugging yourself into the rota gaps (Night Porters nights off, annual leave and sickness)
  • Guest relations management
  • Work alongside the Executive Head Housekeeper ensuring public area inspections are completed, public area cleanliness are as per company standards and are readily available for the days occupancy
  • Collaborate with the restaurant teams, ensuring that breakfast service is ready and packed breakfasts are readily available for early check-outs.
  • Bartending for our in-house guests
  • Implement the hotels good customer relations policy, including politely addressing guests and colleagues.
  • Ensuring preparation of the daily summery report
  • Ensure Night Porters are trained and coached in the check-in and check-out procedure, daily summery reports, cleanliness of public areas, packed breakfasts, breakfast service set up, bartending for our in-house guests as well as all aspects of safety procedures such as fire evacuation.

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