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Programme Coordinator

2 months ago

London UK, UK, United Kingdom LMP Group Full time

Discover the LMP Group: Inspiring Ambition Across the UK
At the LMP Group, we are driven by a singular mission: to inspire ambition. Our three distinct companies - LMP Education, Inspire ATA, and LMP Action - work together to create a profound educational and social impact throughout the UK, fostering positive and sustainable development through collaboration.

Since we were founded in 2004, we've grown into a dynamic team of over 180 dedicated professionals committed to making a difference.

Recognised Excellence
Our commitment to excellence has earned us significant recognition:
* Best Companies 2 Star 'Outstanding to Work For' award 2022
* Named among the Top 100 mid-sized companies to work for in the UK and the Top 50 mid-sized companies to work for in London
* Best Training Provider 2024/25 and Best Apprenticeship Employer 2024/25 at the RateMyApprenticeship awards
* Recruiter of the Year 2024 as part of the Education Investor Awards with Supporting Education Group

We are also proud to hold several prestigious certifications, including:
* Disability Confident Employer
* Investors in People Gold
* Leaders in Safeguarding Gold
* Cyber Essentials
* Living Wage Employer

Join Us on Our Mission
At the LMP Group, we are more than just a collection of companies. We are a community dedicated to empowering others to achieve their fullest potential. Whether you're looking to advance your education, enhance your career, or collaborate on meaningful initiatives, we invite you to join us on our mission to inspire ambition. Together, we can create inspirational journeys and delivery excellence in education.

Job Purpose
This will be a fixed term contract to cover maternity leave. We are looking for an organised, experienced and committed Programme Coordinator to monitor contracts, report attendance, deal with day-to-day operations and support the development of the business area. It includes liaising with local stakeholders, parents, schools, and students. You will be supporting the wider action team including the transition camps run through the summer holidays. Individuals who have experience in customer service, business admin and operations would be suitable as well as someone who can multi-task

Key Responsibilities

  • Manage a comprehensive portfolio of school/contract requirements.
  • Manage the day-to-day operations of the Alternative Provision department.
  • Mobilise new provisions by negotiating and securing venues for our provisions,
  • Securing LMP Staff, arranging drop off for equipment and carrying out a risk assessment.
  • Manage agreement of SLA's (Service Level Agreements) between LMP and Client, referral forms to be completed and start date agreed.
  • Ensure quality on-boarding for new learners, including creating learner timetables, contacting parents, sending initial startup letters and key documentation.
  • Liaise with HR to source new staff, interview for job roles, ensure staff induction and on-boarding is completed.
  • Manage attendance monitoring and liaison with schools and various centers.
  • Manage the tutors and coaches and deal with sickness and absences.
  • Manage and coordinate the compliance arrangements of the programme, ensuring that internal and external communication and reporting arrangements are maintained to a high standard.
  • Support the Alternative Provision Manager in the effective monitoring and reporting systems to ensure that a comprehensive report can be written up following the requirements of contracts.
  • Ensure the operational coordination of programmes meet their KPI's.
  • Act as a key point of contact for the programme for both internal and external stakeholders, promoting clear and effective communication while understanding of conflicting partner and stakeholder priorities.
  • Prepare performance reports, against targets, as required.
  • Ensure that the appropriate, processes, documentation etc. are in place to drive a process of continuous quality improvement.
  • Liaise with Alternative Provision Manager to meet KPI's and adhere to contractual requirements.
  • Ensure that the appropriate, processes, documentation etc. are in place to drive a process of continuous quality improvement.
  • Keep track of young people by using online data systems and complete the required paperwork for monitoring and ensure reports are sent to schools.
  • Maintain high standards of quality and compliance and complete all contractual paperwork and documentation as required.
  • Work with the alternative provision department to ensure the programme is fully prepared for audit inspections.
  • Work alongside the operations manager to plan and deliver staff training and development.
  • Liaise with finance to create and send invoices and statements to clients.
  • Conduct research to gather information through surveys, interviews/focus groups.
  • Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. This may include supporting other programmes especially during our busy summer period.
  • Deputise for the Alternative Provision manager as needed.

Qualifications & Experience

  • Project coordination experience (essential).
  • Experience working with stakeholders including students, teachers and employers (desirable).
  • Strong organisation skills (essential).
  • Possess excellent interpersonal skills, and be confident interacting with anyone, no matter their background or level of influence (essential).
  • Bring experience of designing and implementing administrative systems (desirable).
  • Ability to manage workload and ensure compliance of records (essential).
  • Good written & verbal communication skills (essential).
  • Excellent customer service skills (essential).
  • Highly motivated, challenging situations with tenacity and enthusiasm (essential).
  • Strong problem solving and ability to work under own initiative (essential).
  • Be willing to work flexibly (essential).
  • Be passionate about working with and empowering young people (desirable).

What's in it for you (Remuneration & Benefits)

  • 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
  • We pay for a Healthcare Plan once you've passed probation, which includes access to a private GP.
  • From day 1, free life insurance covering up to x4 your salary.
  • We'll both add money into your pension pot after 3 months.
  • Get 25% off online learning resources for year 1 to GCSE with EdPlace.
  • Choose what flexible benefits you want after you've passed probation - this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.

Confidentiality
The post holder must maintain the confidentiality of information about clients, staff and other LMP stakeholders. Some work is confidential, and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must always meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities
The LMP Group are committed to anti-discrimination and equal opportunities for all. We are equally committed to Safer Recruitment Policies, Safeguarding, the Prevent Duty and promoting the welfare of children, young people and adults. To achieve our commitment, we will ensure continuous development and improvement of robust safeguarding processes and procedures that promote a culture of safeguarding amongst our staff and volunteers.

Pre-employment checks
Please be aware that upon a successful offer of employment the company completes digitalized right-to-work checks and DBS applications via an external provider.
The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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