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Assistant Reception Manager

2 months ago

Oxford OX, Oxford, United Kingdom The Venues Collection Careers Full time
Assistant Reception Manager - £13.41 per hour

We are looking for an experienced and professional Reception Manager/Supervisor to be responsible for the smooth running of our hotel reception team and services.

If you thrive on delivering fantastic customer service, ensuring consistent guest satisfaction, and leading a passionate team, then we’d love to hear from you

At Milton Hill House, we are a stylish hotel, conference, event and wedding venue committed to delivering exceptional service and unforgettable experiences. Nestled in Abingdon and surrounded by 22 acres of tranquil parkland our hotel boasts stunning views making us a preferred choice for conferences, weddings, corporate events, and more.

With over 20 meeting rooms and 114 bedrooms, Restaurant and Bar, we also have a fantastic onsite leisure club. We are part of The Venues Collection, a grouping of five easily accessible event spaces.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • * 2 WEEKS OFF OVER THE FESTIVE PERIOD*
  • Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
  • Aviva Digicare - Free annual healthcare check
  • Exclusive Benefits and Wellbeing site (Perks at Work)
  • Entertainment discounts - up to 55% off cinema tickets
  • Health and Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
  • Travel discounts - Discounts with holiday companies such as TUI and Expedia
  • Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
  • Meals on duty
  • Pension scheme and Life Assurance
  • Employee Assistance Programme
  • 23 days + BH’s and additional day off for your birthday
  • 2 days additional leave, following return from Maternity leave during first year back
  • Competitive and supportive family benefits
  • Day off for baby's 1st birthday
  • Holiday purchase scheme
  • On-going training, development and career pathways
  • Professional subscriptions paid
  • Financial wellbeing programme and preferred rates on salary finance products


More about the role:

You’ll have guest satisfaction and customer service at the heart of everything you do, making sure our guests receive the finest welcome upon arrival and premium customer service throughout their stay.

You must be able to deal with customer requests and concerns in a professional and efficient manner.

You will be required to ensure billing control is checked on daily basis and follow company procedures and standards, therefore accuracy and attention to detail is key for this role.

You should have strong people management skills, to lead and support your team to deliver an exceptional reception service.

Who you are:
  • Proactive and possess strategic thinking skills
  • Be confident to lead and develop a large, diverse team
  • Able to communicate effectively at all levels
  • Experience within the UK Hotel/Hospitality industry is desirable


About us:

Part of Levy UK + Ireland, The Venues Collection is a grouping of five, easily accessible properties located across the UK. With an array of both contemporary and historic meeting spaces, they also cater for every memorable moment: from christenings to birthdays, engagement parties to weddings and anniversaries to celebrations of life. Spaces to Meet, Spaces to Sleep, Spaces to Celebrate.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.