Business Change Delivery Lead

This job is with Beazley, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job description and person specification

Job Holder:

Job Title: Business Change Delivery Lead

Division: Group Change

Reports To: As per Beazley’s organisation chart

Key Relationships: Head of Business Change, Business Operations Managers, Product Owners, Underwriters, Claims Managers, Corporate Development, Risk Management, Compliance, Product Development, Operations, IT and Finance teams.

Job Summary:

The Business Change team are responsible for identifying and implementing improvements in business process and delivering change initiatives across their full lifecycle, from initial idea generation through to benefits realisation. Also, managing the transition of change at Beazley; collaborating with relevant stakeholders to embed change within the business, focussing on how individuals and teams’ transition to the new change, and identifying what changes in processes, procedures and practices are needed to achieve change and deliver the planned benefits:

• Business Change Delivery Leads plan and coordinate complex initiatives from inception to delivery – managing activities, resources, budget and people to achieve desired outcomes and enable strategic initiatives
• They provide oversight and challenge to project operations, performance and viability in terms of outcomes, delivery, benefits and financial management
• They partner with stakeholders to deliver high value, strategically aligned customer outcomes, and achievable benefit realisation
• Using their understanding of change and delivery management methods and tools, they ensure efficient & effective project delivery
• They have experience of managing a team; Strong people management skills, with ability to mentor, coach and upskill team members

Key Responsibilities/Competencies:

• Gain an in-depth understanding of the Beazley business and technology landscape and have a strong knowledge of the variety of distribution channel target operating models.
• Ensure project alignment to strategic pillars, roadmap and outcomes
• Align teams/stakeholders around a clear vision and outcomes, defining OKR’s to continually measure progress / mitigate risk
• Partner with teams and stakeholders to coach, motivate, collaborate around outcome delivery and blocker removal
• Promote programme/project control excellence, quality assuring output, acting on trends, data, test & learn and ways of working
• Use their authority and influence to consult, challenge, intervene and/or re-direct as necessary in complex and political situations by building strong relationships, adapting comms style, and applying high EQ
• Actively ensure benefits are realised, tracking through delivery to completion, ensuring effective BAU handover post closure

Planning and Scheduling:

• Plan in accordance with Beazley Governance processes, within a variety of project/product delivery frameworks.
• Plan with foresight, applying lessons learned
• Track progress/milestones in-line with outcome related planning
• Proactively ensures that mitigating actions are developed and integrated into the plan
• Resource forecasting / Understand resourcing impacts to budget
• Identify / Assess risks to delivery
• Assess the ability of plans to deliver benefits
• Provide QA and feedback on planning and scheduling
• Champion and role models best practice

Change Assurance and Control:

• Actively assesses and communicates the impact of the change on the portfolio and provides challenge & insights back to the team
• Ensure best practice change management is embedded throughout the lifecycle
• Actively assess the impact of the change on the business, provides challenge & insights back to the team
• Articulate decisions/direction and ensure they are being reported to the correct level of delegated authority
• Ensure best practice is followed and embed continuous improvement
• QAs the programme/project plan, resourcing budget and additional metrics to the charter & benefits

Decision Making and Developing Solutions:

• Makes key decisions in tight timescales with available data, balancing risk and speed
• Respond to emerging info and re-evaluates decisions
• Develop practical solutions & implementation plans
• Use scenario modelling to develop practical solutions and plans
• Critical review/external QA for key, time critical decisions
• Champion best practice for decision making and solution development

Business Case development:

• Ensure stakeholder requirements are fully considered in the business case for change
• Effectively size the case for change, engage with stakeholders to determine measurable benefit plan, evidence cost and projected timeline for spend
• Identify and quantify challenges, impacts and risks to change delivery and integration and provide alternatives
• Identify challenges, impacts & risks to delivery and business integration in multiple large scale, high complexity projects and across the portfolio and provides alternative options
• Develop best practice in the PM community
• Able to provide impartial QA of discovery components and feedback for improvement

Business Readiness:

• Leads stakeholder engagement and understands business readiness impacts on projects
• Develops business readiness plan/supports Change Manager in developing
• Partner with teams and stakeholders to coach, motivate, and collaborate around outcome delivery and blocker removal
• External QA of Business Impact Assessment & Business Readiness Plans across some projects
• Align key stakeholders around a clear vision and outcomes

Benefits Management:

• Ownership of benefits definition and management approach in the business case
• Identify and mitigate internal and external risks
• Define benefit profile and associated OKR’s to ensure accurate progress tracking
• Report on benefits management for large scale / complex projects / at portfolio level
• Critically review and challenge benefit profile & supporting OKRs
• Test application of benefits management approach
• Report at portfolio level / Senior Stakeholder level

Relationships:

• Relationship building:
  • Develop relationships with trading and operational teams, senior management and other staff throughout Beazley, and ensure that there is an open and constructive dialogue regarding business needs, wants and issues at all levels, as relevant to the initiative or on-going department/system responsibility.

• Communications:
  • Ensure that all relevant staff receives clear and frequent updates regarding initiatives or issues, as necessary.

• Outreach:
  • Develop and maintain constructive relationships with peers in organisations similar to Beazley, in order to share information and ideas in an appropriate manner, where this offers long term benefit to Beazley.

• Understanding the broader environment:
  • Work with Lloyd’s and related external entities to ensure successful implementation of external, related processes and systems within the Beazley environment (where relevant).

General:

At Beazley we are committed to doing the right thing because it is the right thing to do. It is important that within all your interactions both internally and externally you adhere to this principle through adoption of Beazley’s core values and behaviours – PIED and Being Beazley.

• Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic that contributes to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

• Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the PRA and FCA Conduct Rules. Undertake training on Beazley policies and procedures as delivered by your line manager, Culture and People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.

• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture and People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Personal Specification:

Business Change Qualifications

• Project & Change Management and Agile PM certifications.

Knowledge and Experience

• Ideal Relevant experience in the insurance industry (preferably Lloyd’s and/or Company market)
• General commercial and financial knowledge

• Experience of managing a team; Strong people management skills, with ability to upskill team members