Senior Dynamics CE Functional Consultant

1 month ago


London, UK, United Kingdom Telefónica Tech Full time

This role can be based in one of the following locations: Glasgow, London, Manchester and Aberdeen

Full-time, Hybrid


Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.

We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.


The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.


Values: Open, Trusted and Bold


Trusted Partners:

  • Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
  • HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
  • Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
  • Fortinet: Elite VIP Program – one of only 2 in the UK
  • AWS: Advanced Solution & Managed Service Provider Program


Job Description


As a Senior Dynamics CE Functional Consultant, you'll be at the forefront of our Business Applications pillar, leveraging your deep Dynamics knowledge and expertise to drive high-profile D365 projects.


Position Highlights:

  • Role: Senior Dynamics CE Functional Consultant
  • Locations: Offices including Glasgow, Aberdeen, Manchester, and London.
  • Work Arrangement: Hybrid ensuring flexibility.
  • Annual Leave: Enjoy 34 days of annual leave, with options to buy and sell more.
  • Learning & Development: Invest in your growth with guaranteed learning and development opportunities.
  • Health & Wellbeing: Benefit from private medical coverage, permanent health insurance, and more.
  • Financial Security: Secure your future with life insurance and critical illness cover.
  • Financial Benefits: 6.5% contributory pension.
  • Innovative Culture: Thrive in a relaxed yet high-achieving work environment.


Your responsibilities will include:


  • Lead a delivery team on Dynamics 365 projects. Progresses the objectives & processes, making contributions to supporting business functions.
  • Work with customers to understand and define their business process to configure their Dynamics CRM/D365 system.
  • Advise customers on best practices for development or integration processes.
  • Assist with configuration tasks, data migration and end-to-end testing.
  • Provide end-user training courses and ad-hoc coaching.
  • Design and test customisations to the Dynamics 365 Customer Engagement/Power Platform system.
  • Participate in go-live stages of projects.
  • Push projects along through daily communications with the customer and/or project manager.
  • Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, building and delivering demonstrations of solutions.


Desired Skills and Experience:


We're seeking a passionate team player with the following experience:


  • Significant experience with Power Platform, Model-Driven Apps, Dataverse and D365 Sales & Marketing, Customer Service and/or Customer Insight Journeys modules
  • Customer facing and stakeholder management within an Agile framework;
  • Facilitating customer meetings and advising on delivering business value;
  • Designing solutions
  • Creating documentation.
  • Communication (written and verbal)
  • Design and delivery functional elements, e.g. customise and configure without code
  • Testing and validation of solutions
  • Managing and mentoring more junior team members


Additional information


At Telefonica Tech, we believe, inclusion is the bridge for everyone to be their authentic self. We respect and celebrate our differences as diversity is what makes us unique and sparks our innovation. Be you with us and feel you belong.


We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.


We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.



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