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2 months ago
Job Title: Road Freight Operations
Department: Road - Bradford
Supervisor: Road Freight Manager
Main Responsibilities
- Proffer and maintain good Customer Service to ensure that client’s requirements are completed to the expected company standard.
- Complete all aspects of work in accordance with instructions from Senior Management.
- Prioritize the work given then complete any required tasks.
- Know, understand and implement all office routines.
- Know, understand and implement the systems relating to the mode of transport.
Key Skills and Behaviors
- An ability to use ones initiative, common sense and to be proactive.
- Good interpersonal and communication skills.
- Ability to negotiate effectively with customers and suppliers.
- Be flexible and have a willingness to get involved in all aspects of the day to day business.
This role is key to the smooth running of the company and requires interaction with other members of the company to ensure that the overall purpose is met.
Specific information:
You will be working within the Road Freight Department assisting in the management and development of services for exporting and importing goods around Europe to or from the UK. On a day to day basis you will:
- Receive quotation requests from clients and agents for prices to move cargo to or from the UK to/fm another country by road freight mode.
- Use the various tariffs periodically provided to obtain the required information for the client or liaise with carriers or our agents and/or other suppliers to obtain the best price for the shipment and quote accordingly.
- When forwarding the quotation to the client by the agreed means of communication ensure that BIFA Terms and Conditions are always mentioned in the body of the quotation.
- Make a courtesy call to the client to ascertain if the price is competitive and if you will be given the job.
- Upon receiving the booking input all the relevant data into our operating system and then liaise with our partners and carriers worldwide to arrange that shipment.
- Keep the client up to date with the booking and ensure that the shipment is made as planned.
- In a timely and accurate manner prepare all the necessary shipping documents to send to the customers as per their instructions, including:
- HM Revenue and Customs documents
- CMRs
- Transit documents
- Certificates
- Invoices
- Forward instructions and documentation concerning the booking to the carriers who will return their documentation to us.
- In due time forward the ‘pre alert’ letters / emails to our overseas Agents if customs services are needed.
- Monitor the file to ensure the job is completed in accordance with company Standards and the customer’s expectations.
- Pass invoices relevant to the shipment provided that they are at the agreed rates; if not you must query the invoice with the supplier in writing and send copies to our accounts.
- Ensure that cargo is only released against the correct documentation and receipt of cleared funds for non credit accounts.
