Operations Program Manager

1 week ago

London, UK, United Kingdom Aquent Full time

Job Title: Operations Program Manager - UMBRELLA

Client Location: London - hybrid

Starting: ASAP

Salary/Pay Rate: £400 daily Pay Rate

Hours: Full-time

Duration: 6 months with a possibility to extend


In this role, the major tasks and responsibilities will focus around project management, operations, and compliance skills.


Team: The EMEIA Commercial Programs team designs and delivers market-leading affordability programs that exceed customers’ expectations, drive ongoing customer purchases, and accelerate Retail’s growth. Key cross-functional partners include Retail Finance, Ownership Operations, Retail Engagement and Marketing, Online Store, Retail Fulfilment Operations, and Retail Technology.


Key Responsibilities:

  • Manage the delivery of compliance and regulatory projects and activities across EMEIA.
  • Coordinate the Commercial Programs roadmap, including tracking changes, milestones, dates, and key Directly Responsible Individuals (DRIs).
  • Provide in-depth analysis of Commercial Program performance, and manage and develop reporting dashboards.
  • Identify program enhancements, including capital investment opportunities, based on the respective local landscape, purchasing trends, and client’s strategy.
  • Manage program operational elements such as issue escalation, new product introduction readiness, financing part eligibility setup, and pricing management.
  • Support the team’s execution of critical backend processes to enable programs.
  • Support the processing of quarterly/monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments.
  • Build and maintain strong cross-functional relationships which are critical for day-to-day and product launch operational execution.


Key Qualifications:

  • Proven track record of managing the operations of consumer-facing programs, while delivering strong business results and a great customer experience.
  • Self-starter who continually identifies opportunities to enhance operational processes and procedures to drive efficiency and program resilience.
  • Expert knowledge of the retail industry.
  • Demonstrated ability to analyze data and information, identify trends and problem statements to support the development of innovative solutions and strategies.
  • Strong knowledge of Excel.
  • 5-10 years of project management experience.
  • Partner management experience and expertise.
  • Proven ability to prioritize, plan, and execute strategies, programs, and projects successfully.
  • Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnerships.
  • Up to 30% travel required.


Skills:

  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
  • Cultivates Innovation: Builds excitement in others to explore creative options.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives.
  • Total Quality Management: Committed to continuous improvement using data-driven insights, and willing to re-engineer processes to find more efficient ways to manage tasks.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.



If this sounds like you, contact the Aquent team today

The next steps will be shared with shortlisted candidates. Thank you for taking the time to apply.


Client Description:

Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.


Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.

  • Startup Program operations manager

    1 month ago

    London,, UK, United Kingdom OVHcloud Full time

    Within your #OneTeamAs a Global Startup Program Operations Manager, you will be responsible for owning and executing the global Startup Program activities. You will onboard and activate global “partnerships” that will help to deliver value to the Startup Program and Startup Program members. These partners can be external partners or internal OVHcloud...

  • Program Manager

    1 month ago

    London,, UK, United Kingdom InterEx Group Full time

    A core pillar of the client’s technology strategy is to provide strong and scalable foundations. Leveraging cloud, they create and manage platforms servicing our internal stakeholders with a customer-first mindset. They enable and empower teams to become self-sufficient while providing guardrails to protect the organisation.The Program Manager will be...

  • Program Manager

    4 weeks ago

    London,, UK, United Kingdom InterEx Group Full time

    A core pillar of the client’s technology strategy is to provide strong and scalable foundations. Leveraging cloud, they create and manage platforms servicing our internal stakeholders with a customer-first mindset. They enable and empower teams to become self-sufficient while providing guardrails to protect the organisation.The Program Manager will be...

  • Program Manager

    1 month ago

    London,, UK, United Kingdom Uptime Institute Full time

    Uptime Institute has unparalleled expertise in helping organizations plan, build, operate and optimize world-class digital infrastructure. With over 3,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations to advance the detection and mitigation of ICT...

  • Program Manager

    4 weeks ago

    London,, UK, United Kingdom Uptime Institute Full time

    Uptime Institute has unparalleled expertise in helping organizations plan, build, operate and optimize world-class digital infrastructure. With over 3,000 projects completed globally to date, Uptime Institute has paved new ground in the exploration and implementation of programs that help organizations to advance the detection and mitigation of ICT...

  • Customer Program Manager

    1 month ago

    London,, UK, United Kingdom Emerge Full time

    OverviewLead programs which consist of multiple projects (led by Project Managers); projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program, and achieve customer valueProvide vision, strategy, governance and business objective alignmentResponsible for program metric...

  • Customer Program Manager

    4 weeks ago

    London,, UK, United Kingdom Emerge Full time

    OverviewLead programs which consist of multiple projects (led by Project Managers); projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program, and achieve customer valueProvide vision, strategy, governance and business objective alignmentResponsible for program metric...

  • Program Manager

    1 week ago

    London, UK, UK, United Kingdom GIOS Technology Full time

    We are Program Manager/Project ManagerLocation: London/Hybrid 2- 3 days in officeExperienced in risk and control environments, industry standards, and regulatory frameworks related to technology, cybersecurity, and resilience.Understand and articulate business challenges and develop appropriate solutions.Work closely with Change Standard Owners, CIOs,...

  • Program Manager

    2 days ago

    London,, UK, United Kingdom Aquent Full time

    Job Title: Program Manager (Transportation)Client Location: London - HybridStarting: August 2024Salary/Pay Rate: £360 per day PAYEDuration: Until 28th April 2025Job Description:Our client's team is dedicated to driving engagement, advocacy, and business success among critical functions in supply chain and logistics networks. They build digital...

  • Program Associate

    4 days ago

    London,, UK, United Kingdom VIOOH Full time

    VIOOH JOB DESCRIPTIONJob Title: Program Associate (Data Products)Reporting to: Program Manager (Data Products)Location: Hybrid working environment (Remote and Paddington, London)Job Type: Permanent, Full-timeRole OverVIOOHThe Program Associate(Data Products) is a key subject-matter-expert who supports and helps the Program Manager (Data Products) oversee...

  • Program Manager

    4 days ago

    London,, UK, United Kingdom Coltech Global Full time

    12 Month Contract- £700 Outside IR35- Visit site when requiredWe are seeking a skilled Programme Manager to lead a critical large data program for our finance client.Role Overview:You will oversee the planning, execution, and delivery of large-scale data initiatives, ensuring projects are completed on time, within scope, and budget.Key Responsibilities:Lead...

  • Fixed Income Program Manager

    1 month ago

    London,, UK, United Kingdom Mayford James Full time

    Leading US Investment Manager based in the City are looking to hire a Fixed Income Program Manager professional. The role requires a detailed understanding of fixed income in an asset management firm, and proven experience off structuring, initiating, managing and delivering large complex change programs working in partnership with Technology and business...

  • Fixed Income Program Manager

    4 weeks ago

    London,, UK, United Kingdom Mayford James Full time

    Leading US Investment Manager based in the City are looking to hire a Fixed Income Program Manager professional. The role requires a detailed understanding of fixed income in an asset management firm, and proven experience off structuring, initiating, managing and delivering large complex change programs working in partnership with Technology and business...

  • Technical Program Manager

    2 weeks ago

    London,, UK, United Kingdom HBS Full time

    Technical Program Manager (Cloud Production for Sports)Purpose : HBS specializes in the media production, distribution and archiving of sports tournaments. With the transition to remote productions, HBS is now offering these services through the cloud. This Media Cloud is being used for hundreds of matches per year in the Americas, Europe and Africa. For...

  • SAP Program Manager

    2 days ago

    London,, UK, United Kingdom N Consulting Global Full time

    SAP/Eightfold Program Manager (Talent Acquisition & Onboarding, Technology Transformation Program)HR Technology requires an experienced SAP/Eightfold Program Manager to lead our global transformation over 2024 and 2025. Our client uses SAP Success Factors for it’s core HR platrfrom and is implementing SAP Recruitment and Eightfold Talent Intelligence...

  • Transformation Program Manager

    2 days ago

    London,, UK, United Kingdom Trust In SODA Full time

    Job Title: Transformation Program ManagerSalary: £85,000 plus 20% BonusLocation: London- Hybrid (3 Days onsite)Are you a skilled problem-solver with a strong track record in project management? Do you enjoy working collaboratively to deliver impactful improvements? I am recruiting a talented Transformation Programme Manager to join a leading telco...

  • Senior Program Manager CEE

    10 hours ago

    London, UK, UK, United Kingdom INCO Full time

    Location: London/ Warsaw/ Berlin Seniority: mid-levelContract type: permanent, full-timeAbout INCO:INCO is a leading social enterprise on a mission to shape a more inclusive and sustainable economy that creates opportunities for all. We have teams and programs in over 50 countries around the world. Our work is split across 4 complementary activities:INCO...

  • Program Manager

    3 weeks ago

    London, UK, United Kingdom William Blake Group Full time

    Responsibilities Direct a large-scale, complex program with multiple internal stakeholders. Partner with business sponsors and technology to ensure the successfully delivery of the program to the required and agreed timescales, budget and quality as defined by success metrics and criteria. Develop and agree the strategy and approach for the overall...

  • Program Manager

    1 month ago

    London,, UK, United Kingdom William Blake Group Full time

    We are partnered with a Global Asset Manager who are looking to make a key hire to successfully manage and deliver a large scale, strategic transformation program to remodel and enhance their Fixed Income capabilities. Working alongside seasoned investors, change professionals and senior leaders and representatives from across the enterprise, the individual...

  • Program Manager

    4 weeks ago

    London,, UK, United Kingdom William Blake Group Full time

    We are partnered with a Global Asset Manager who are looking to make a key hire to successfully manage and deliver a large scale, strategic transformation program to remodel and enhance their Fixed Income capabilities. Working alongside seasoned investors, change professionals and senior leaders and representatives from across the enterprise, the individual...