Service Desk Analyst

1 week ago


Reading UK, Berkshire, United Kingdom eflow Global Full time

Company Overview


Eflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are looking for a talented Technical Support Specialist to join our team. After a successful funding round and a move to a completely SaaS business we are rapidly expanding our operations globally.

It is not essential to have prior experience in Fintech and there are clear progression opportunities as we grow.


Role Description


We are seeking a Level One Helpdesk Support Specialist to join our dynamic team. As the first point of contact for our clients, you will provide technical assistance and support for our SaaS products, addressing inquiries, troubleshooting issues, and ensuring a seamless user experience. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service.


We would also encourage recent graduates from a Technical degree such as Computer Science to apply. This role provides good growth opportunities within the company.


Key Responsibilities


  1. Serve as the initial point of contact for client inquiries and technical support requests via phone, email, and ticketing system.
  2. Provide timely and professional assistance to clients experiencing technical issues or seeking product guidance.
  3. Troubleshoot and diagnose software problems, escalating complex issues to Level Two support when necessary.
  4. Guide clients through product functionality and features, offering clear explanations and instructions.
  5. Lead training sessions, upon request, with existing clients on the different Products they are subscribed to.
  6. Document client interactions, issues, and resolutions in the helpdesk ticketing system.
  7. Collaborate with internal teams, including Development, Customer Success, and Onboarding to identify and resolve software bugs and issues.
  8. Assist in the creation and maintenance of support documentation, including FAQs and troubleshooting guides.
  9. Continuously seek opportunities to enhance the customer support experience and streamline processes.


Career Progression


Overall, career progression in this field is often based on a combination of technical expertise, customer service skills, leadership abilities, and a proactive approach to professional development. Employees who consistently demonstrate value to the organisation, take on additional responsibilities, and seek out opportunities for growth and advancement are well-positioned to advance their careers within the company.


Qualifications and Skills

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Previous experience in a technical support or customer service role, preferably in a SaaS environment.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Proficiency in using helpdesk ticketing systems and remote support tools.
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts clearly and concisely.
  • Exceptional problem-solving abilities and a proactive approach to issue resolution.
  • Ability to work collaboratively in a fast-paced environment and prioritise multiple tasks effectively.
  • Familiarity with financial industry regulations and compliance requirements is a plus.



  • Reading, UK, Berkshire, United Kingdom Principle Full time

    Deal Desk Analyst Global SoftwareOur client is a world renowned American software company that leads the way in pioneering creative software for everyone, from worldwide corporations to individual creatives and they have an immediate requirement for a Deal Desk Analyst to join their team.What's on offer:12 month contract with possibility to extendSalary...


  • Reading, UK, Berkshire, United Kingdom J&C Associates Ltd Full time

    Job Title: Deal Desk Analyst (Sales operations)Location: Maidenhead/Reading (Hybrid)Duration: 12 months contract initiallyPay-rate: £40k - £54k per annum + paid holidays + pension or £280 per day Inside IR35What You'll Do:The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a...


  • Reading, UK, Berkshire, United Kingdom Austin Fraser Full time

    Junior - Mid Level Business Analyst - Reading/Hybrid - £50KAustin Fraser is currently supporting an award-winning and innovative organisation who specialise in the financial services and payments space. They are currently looking to onboard an a Junior - Mid Level Business Analyst to join their established and dynamic team.You will be responsible for taking...

  • Test Analyst

    4 weeks ago


    Reading, UK, Berkshire, United Kingdom Pharaoh Capital Full time

    Job Title: Transition Test AnalystLocation: Onsite - SalisburyContract Duration: Until 28/02/25Day Rate: £369.65 (PAYE through Umbrella)Role Overview:We are seeking a dedicated Transition Test Analyst to join our team onsite in Salisbury. In this role, you will support the Test Manager in the planning, development, and execution of transition testing,...

  • Portfolio Analyst

    4 weeks ago


    Reading, UK, Berkshire, United Kingdom Lorien Full time

    Portfolio Analyst6 month contractReading/HavantMainly remote working with occasional travel to the offices£430 per day inside IR35Our major client in the Energy industry is looking for an experienced Portfolio Analyst to join their team.KEY ACCOUNTABILITIESCarry out day-to-day activities for delivery core functions including collation of RAID, resource,...

  • Portfolio Analyst

    3 weeks ago


    Reading, UK, Berkshire, United Kingdom eTeam Full time

    Role: Senior Portfolio AnalystLocation: Aldermaston, Reading – 3 days per week minimumDuration: 18 MonthsKey Accountabilities:• Provides complex analysis of governance, reporting outputs and programmatic data to track key activities, plans, budgets, issues, and risks across all the AWE portfolios.• Analyses the portfolio to maintain a integrated view...

  • Data Analyst

    2 weeks ago


    Reading, UK, Berkshire, United Kingdom HAYS Full time

    We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest Data Analyst- Hammersmith/Reading role. Check out the details for this vacancy, with a world-leading telecommunication company, below:Location: Hammersmith /Reading (mostly remote, occasionally you need to go office for...


  • Reading, UK, Berkshire, United Kingdom Aspen Technology Full time

    Summary The sales support provided to the global sales teams is vitally important to the smooth running of the AspenTech business. The Sales Support Analyst works within the Sales Operations function that provides best-in-class deal management support to sales, with primary responsibility to support the local regional sales team. The Sales Support Analyst...


  • Reading, UK, Berkshire, United Kingdom Mastek Full time

    Technical BASC Cleared candidatesRole DescriptionOur team has a simple goal: to be the leading digital partner of choice for our government clients. We stand out for our clients because few organisations can excel at all the required disciplines: user research & insights, innovation, design, engineering, delivery leadership, and partnerships.You'll be a...


  • Reading, UK, Berkshire, United Kingdom Dynamic Planner Full time

    About the Company: Reports To: Solutions Risk ManagerAbout the Role: The main purpose of the role is to support the Quarterly Review Process associated with the Risk Profiling service and support the Risk Manager in completing reviews. The Analyst will be responsible for a set of Asset Management houses - monitoring the risk of the solutions profiled using...


  • Reading, UK, Berkshire, United Kingdom Ultima Full time

    Service Delivery ManagerRef: ULT-MS-2223-003-RHWhy UltimaFor over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our customers look to us for thought leadership, design, implementation, and managed services....


  • Thatcham, UK, West Berkshire, United Kingdom Cyberfort Full time

    Job Title: Data Centre Service Support Technician (Apprenticeship)Location: Greenham Business Park, Newbury, BerkshireHours of Work:Hours of Work: 44 hours over an 8 day shift cycle inclusive of 1 hour paid break per shiftRota – 12 hour shifts, 4 days, 4 days off, 4 Nights, 4 Nights offBenefits:Salary £30,200All Technicians are enrolled on an 18 month QA...

  • Onboarding Specialist

    3 weeks ago


    Reading, UK, Berkshire, United Kingdom eflow Global Full time

    Company Overvieweflow Global is a leading provider of Regtech cloud solutions to Investment firms. Built on 20 years of continuous innovation, our unique SAAS platform provides clients with the reporting tools they need to ensure regulatory compliance.Following a successful funding round, we are expanding globally with the vision to become the #1 partner for...


  • Reading, UK, Berkshire, United Kingdom Daniel Owen Full time

    Recruitment Consultant - Civils & Groundworks - Reading£28k-£40k per annum (DOE) OTE £60K-£80K first year, set to increase after one year of billingSince 1986, Daniel Owen Ltd. has been a leading specialist construction recruitment agency, covering all areas of the construction industry, including civils and groundworks- one of our original divisions....

  • Support Analyst

    3 days ago


    Reading, UK, Berkshire, United Kingdom eflow Global Full time

    Company OverviewEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are looking for a talented Technical Support Specialist to join our team. After a successful funding round and a move to a completely SaaS business we are rapidly expanding our operations globally.It is not essential to have prior experience in Fintech and...

  • Lead Systems Analyst

    1 month ago


    Slough, UK, Berkshire, United Kingdom Damia Group Full time

    **Lead Systems Analyst – SAP - Treasury - Slough (hybrid) - £60-80K + benefits**We are looking for a Lead Systems Analyst to join a Fortune 500 manufacturer, within their IT Treasury division. You will be responsible for designing enhancements and new business applications/ information systems, ensuring that business needs are translated into technical...


  • Slough, UK, Berkshire, United Kingdom Mars Full time

    Digital Factory Senior AnalystMars is a family-owned business with more than $35 billion in global sales. We produce some of the world’s best-loved brands:Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our 130,000 Diverse Associates to...


  • Thatcham, UK, West Berkshire, United Kingdom Talent Locker Full time

    IT Technician, Thatcham, up to £35k + benefitsDo you want to work at a lovely campus, providing quality IT support and implementing new technology services? Are you personable, get on with people well and able to fix and maintain an array of IT solutions from WAN/LAN, Microsoft Office, Windows and work within an ITIL environment? This role is fully...

  • Product Owner

    1 month ago


    Reading, UK, Berkshire, United Kingdom 4RDigital Full time

    About 4R Digital4R Digital Ltd is an ambitious fintech established in 2020 to help our clients and partners create and deploy digital financial services that open new markets and bring new revenue. Our projects span clean tech / climate tech, energy access and FMCG services. We have some fantastic partners and clients, many in emerging markets where digital...

  • SOC Analyst

    3 days ago


    Newbury, UK, West Berkshire, United Kingdom CyberCrowd Full time

    Are you looking for an entry level role in Cyber - this is a rare opportunity to join our team and create a platform from which you can build a career!Cybercrowd is an information risk, data protection and cyber security services provider. We help organisations to improve their cyber resilience and data protection practices. Every engagement is focused on...