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Director-Operational Risk Management- Risk Identification and Assessment

3 months ago

London, UK, United Kingdom American Express Full time
You Lead the Way. We've Got Your Back.


With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you will learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you will be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we will win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we will do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The objective of the Operational Risk Management (ORM) Testing, Monitoring, Aggregation and Reporting team is to support organizational resilience through performance of independent testing and monitoring; and establish clear guidelines through standards for reporting and risk assessments; and provide a holistic view of Operational Risk Management (ORM) through aggregated reporting.

How will you make an impact in this role?
The Director, Operational Risk Management (ORM), Monitoring, Aggregation & Reporting will:
  • Define and enhance processes for identifying and assessing risks (i.e., PRSA), and manage independent 2LoD testing of ORs, incl. integration of methodologies and test plans to address interconnected risks.
  • Coordinate a holistic, de-duplicated independent risk assessment process.
  • Identify BU risks in E2E, horizontal processes given location within the organization to look holistically across BUs and functional areas.
  • Define and build the risk based annual plan for testing.
  • Proactively identify areas of concern or risk for targeted intervention
  • Oversee testing processes (incl. PRSA) in coordination with First Line of Defense (1LoD) and Third Line of Defense (3LoD)
  • Monitor Key Risk Indicators (KRIs) and other related metrics, and provide frequent reporting which include an overall view of risks and trends (e.g., holistic insight reporting)
  • Lead cross-functional Communities of Practice (CoPs) to share best practice techniques and pioneer new methodologies.
Minimum qualifications:
  • Significant experience in operational risk management (e.g., within Risk and/ or Internal Audit Function) and understands critical operational risk management and lifecycle activities.
  • Strong analytical and problem solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios
  • Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds
  • Excellent qualitative analytical skills
  • Project Management skills
  • Excellent communication and interpersonal skills, with an ability to interact and obtain buy- in from senior BU/ tech counterparts
  • Proven experience in process governance, with a track record of establishing and overseeing robust decision- making processes that align with policies, regulatory frameworks, and/ or operational standards.
Preferred Qualifications:
  • Bachelor's Degree or equivalent experience in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
  • Experience in at least one of the following:
    • Defining and enhancing processes for identifying and assessing operational risks;
    • Defining and enhancing processes for identifying and assessing operational risks;
    • Managing independent testing of operational risks;
    • Coordinating an independent risk assessment process that looks holistically across business units
    • Overseeing the production and aggregation of operational risk reports, performing quality control on reporting and ensuring quality reporting tools are utilized;
    • Overseeing testing processes including process risk self assessments;
    • Providing independent monitoring of operational risk trends and activities
ORMCM

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.