Pre Sale Underwriter

2 months ago

Cardiff Wales, Wales, United Kingdom Legal & General Full time

Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.

Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.

We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Joining us means helping create brighter financial futures for all our customers.

Job Description

We’re recruiting for a Pre Sales Underwriter to join us. We’re offering a competitive base salary. You will provide consistently high quality and accurate indication of terms to advisers in relation to pre-application underwriting enquiries. Working closely with Underwriters and Business Development Managers to ensure excellent customer service is consistently delivered.

What you'll be doing:

  • Communicating with internal, external customers and third parties in a professional and efficient manner ensuring customer satisfaction is maximised and expectations met by obtaining and giving the correct information
  • Taking ownership and maintaining a strong knowledge and understanding of our products and legislative / regulatory requirements
  • Managing time effectively, balancing business requirements with personal development
  • Supporting sales and APE generation through effective and tactful questioning to obtain market intelligence information and generation on leads to BDM via Salesforce
  • Challenging existing work practices by understanding Underwriting’s end to end processes and customer expectations in an appropriate way. Identifying and taking steps to improve service through liaising with team managers or other colleagues and recording accurate Management Information
  • In line with Treating Customers Fairly, understand the commitments that are made about the level of service during the marketing and sales processes to ensure the area can meet those expectations

Qualifications

Who we're looking for:


  • Relevant experience in accurately following pre-sale underwriting flows
  • An understanding of relationships between an insurance company & their partner.
  • Knowledge of Insurance products and policy conditions
  • Good understanding of financial calculations to support pre-sale underwriting limits / philosophies
  • Ability to adapt communication style to suit the audience.
  • Excellent call listening & telephony skills
  • Good attention to detail and accuracy in following flows and providing correct terms
  • Ability to anticipate and resolve problems

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer – both for our own products and at a range of high street stores and online
  • In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.

If you join us, you’ll be part of a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

If you’re open to find out more, we'd love to hear from you.

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