Technical Trainer

1 week ago

London, UK, United Kingdom Genetec Full time

Genetec - Protect the everyday


We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.


Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.


Discover Genetec's work environment and lively culture in this video - here.


The Team


We are a group of trainers committed to delivering quality knowledge and instruction to Genetec customers, partners, and employees throughout the European region – a scope encompassing 15+ countries. Our goal is to foster knowledge-building experiences for others to be confident in their understanding and using the products within their Genetec portfolio. You will collaborate closely with internal teams to continuously develop training resources and ensure smooth processes.


What your day will look like:


  • Provide technical training for Genetec customers, partners, and internal teams, primarily from the London office
  • Develop training presentations, manuals, and course outlines
  • Update existing training resources as Genetec’s product line evolves, and continuously improve documentation practices
  • Maintain a current, in-depth knowledge of Genetec’s product line
  • Contribute to a positive, complementary team culture through respect, support, and inclusion amongst your colleagues


About you


*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*


  • Ability to collaborate and foster communication internally and externally
  • Ability to effectively communicate with a variety of audiences
  • Professional working level of English and local language
  • Willingness to travel within the United Kingdom, and occasionally internationally, up to 50% of the time
  • Desire to be a part of and support a diverse, inclusive, respectful work environment
  • Degree in Computer Science, Engineering, or equivalent experience


Technical Expertise


  • Knowledge of Windows operating systems
  • Knowledge of networking principles and IP protocol
  • Experience with networking and database concepts, and client-server environments
  • Experience with PC configuration and troubleshooting


Even better if you have these assets


  • Experience with Genetec products
  • Experience within the Physical Security and/or Software industry
  • Knowledge of additional European languages


Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.


4.5/5 agreed in our 2022 Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”


To learn more about us: Website

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