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Applications Support Analyst

1 month ago


West Yorkshire Yorkshire, West Yorkshire, United Kingdom Exalto Consulting Ltd Full time
Application Support Engineer – SQL / MS Dynamics

My Leeds based client is looking to recruit an experienced IT Applications Support Engineer on an initial 9 month fixed term basis.

As Support Engineer you will provide a 3rd Line Business Support function on a range of business applications operating on an international basis.

The Operations Engineer will own and resolve incidents / problems, undertaking routine maintenance, administration and continuous improvement across the Applications landscape.

Liaising with Core IT Operations and 3rd Party Support Vendors, the Operations Engineer will :
  • Work with the ServiceNow ticketing system on incident, change and problem tickets
  • Cross skill multiple technologies to team colleagues across the business
  • Liaise with systems development staff and software suppliers on the development of system enhancements
  • Monitor applications across cloud, Azure and on premise
  • Undertake system documentation using required standards, methods and tools
  • Mitigate risk and undertake problem solving, root cause analysis
Technically, the Applications Support Engineer will be able to demonstrate the following:
  • MS SQL, SQL Query
  • PowerBI and SSRS
  • MS Dynamics
  • An understanding of Agile and DevOps
  • Proficiency in CRM Applications including InterAction, Vuture and / or Poppulo
  • Proficiency in configuration management
  • Understanding of Intapp
  • RelativelyOne e-discovery
  • Endpoint and server security
In return, you will be offered an attractive salary and benefits package.
Please send your cv for immediate consideration.