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Store Manager, London

3 months ago

London, UK, United Kingdom Represent Full time

Reporting to the Retail Operations Manager the Store Manager will work to successfully open our London Flagsip store including implementation of necessary processes and compliance. They will have 15-20 direct reports including 1 x ASM, 2 x Floor Leads, 1 x Café Lead, 1 x Stockroom Lead and 11-15 Sales Associates/Stock Assistants.

Hours: 37.5 pw (including weekends and evening working)


Responsibilities:

  • Onboarding of team, management of sales floor and merchandising to maximize impact.
  • Attract, recruit, train and develop a world class team, united around our core values and with a relentless focus on delivering a best-in-class experience for our community.
  • Deliver on store revenue KPIs through a people-first leadership approach; driving a culture of exceptional luxury service and a community mindset, including execution of launches, events and VIP shopping.
  • Continually upskill and develop your team, through clear criteria setting, ongoing coaching and feedback, and effective assignment of responsibility and ownership.
  • Nurture and develop relationships, both directly and through the team, to successfully deliver an elevated VIC engagement program.
  • Work with the Community and Events teams to cement the store as a disruptor through impactful events and speedbump moments.
  • Implement HR duties across the full employee lifecycle, including hiring, training, coaching and development, managing schedules, appraisals, performance management, and offboarding.
  • Uphold the integrity of physical spaces and digital systems, through effective merchandising, stock control, and loss prevention processes, with a desire to always find the extra percent improvement.
  • Partner with key stakeholders across the business to provide store insight, to help capitalise on local opportunity, streamline process, and build towards our future retail model.


What we are looking for:

  • You are an experienced retail leader who puts your people above all else; you understand that people make the difference, and you know how to tap into your team’s performance potential whilst ensuring they love what they do.
  • You are a connector. You understand the power of community, and embed yourself readily to become the local go-to.
  • You have an eye for quality, you sweat the small stuff because you know the details matter, always.
  • You don’t believe in the status-quo, and common logic doesn’t apply. You’re always searching for new and creative ways to drive your business forward and stay ahead of the pack.
  • You own your results and take responsibility for your actions. You are decisive, capitalise on success, fail fast, and always learning.
  • You believe that success is a byproduct of consistent, hard work. You show up with discipline and hold an unwavering standard for yourself and others.
  • You are mindful of your impact, through your words, actions and plans, for the betterment of yourself, your team, and the planet.


Benefits:

  • Employee discount
  • Uniform allowance & annual personal clothing allowance
  • Private Medical Insurance
  • Life Assurance
  • Pension
  • Retail bonus scheme
  • 33 days holiday