Reservations Specialist

7 days ago

Knightsbridge London SWX LX, South West London, United Kingdom myGwork Full time

This job is with Dorchester Collection, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Position Overview

Our reservations specialists are the gems of our global contact centre located in our corporate office Their main responsibilities are to manage guests' phone calls and email enquiries for all hotels within the Collection. Listening to our guests' needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.


What you'll get

As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:

  • A salary of £28000 plus monthly financial incentives
  • Complimentary stays with breakfast included in our Dorchester Collection hotels
  • 50% off at bars and restaurants within all of our Dorchester Collection hotels
  • £750 refer a friend bonus scheme
  • World class development opportunities
  • Social events throughout the year
  • Workday lunches in the form of a prepaid contactless card (not taxable)
  • Season ticket loan and cycle to work scheme
  • Exclusive access to a discount platform featuring 1000s of retailers
  • Competitive Retirement Scheme

What you'll do

A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:

  • Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
  • Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
  • Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
  • Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.

The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00


What you'll bring
  • All of our employees are ambassadors of our Vision, Values and culture.
  • We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
  • In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
  • English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
  • Native or proficient command of the French language, spoken and written, is a requirement.
  • Eligibility to work in the UK is a requirement
#LI-DNI

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