Customer Service Administrator

1 week ago


Newcastle Upon Tyne UK, Tyne & Wear, United Kingdom BMC Recruitment Group Full time

BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.


Key Benefits they offer:

  • Salary remuneration of £30,295 inclusive of a bonus.
  • Full-time permanent position
  • Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
  • Hybrid Working following training - Typically 2 days from home - 3 days office based
  • Free on-site parking
  • 30 days annual leave, including bank holidays (increases with length of service)
  • Company pension contribution (increases with length of service)
  • Financial Services Academy – Allowing employees to develop their career within the wealth management sector
  • Company/team events throughout the year


Your Duties & Responsibilities include:

  • Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
  • Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
  • Understanding system task failures and manually processing these
  • Answering incoming and making outgoing calls to build relationships with advisers and clients
  • Dealing with queries and helping to resolve escalation cases generated within the team


You will need:

  • Strong Communication skills.
  • Strong problem-solving and decision-making skills.
  • Strong organisational and time management skills.
  • The ability to build positive relationships with team members, clients, and other stakeholders.
  • Knowledge of MS Office products, such as Excel and Word


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