First Line Support

4 weeks ago


Somerset UK, South West England, United Kingdom Hunter Selection | B Corp™ Full time

IT Service Desk Analyst

12 month Fixed Term Contract - with possibility of extension to permanent

up to 27k

Somerset

On site 5 days per week


I am resourcing for an IT Service Desk Analyst for a client in Somerset.

This role is on site, and will require office working 5 days per week.


You should ideally be someone with service desk experience, that has experience with first line support.


Although this is a 12 month fixed term, there is the possibility of this becoming a permanent role.


Benefits:

25 days holiday

Enhanced Sick Pay

Free access to Gym

Cycle to Work

Employee Assistance Program


Responsibilities:

First Line IT Support

Troubleshooting - Hardware and Software

Respond to tickets efficiently

IT administration

Monitor systems and escalate where needed

Documentation - Maintain and Develop

Update OS and Software, maintaining security


Experience:

Customer Service experience

IT Service desk experience - ticketing, troubleshooting, problem solving, escalation

Multitasking, managing multiple priorities

Microsoft Office Suite


Desirable:

ITIL certification

Microsoft 365 environment hybrid environment experience

Qualification or degree in IT, Computing, or related field.


Person Specification:

Fantastic communicator, with strong attention to detail

Curious mindset - problem solving approach

Eagerness to learn


This is an urgent vacancy, If you are interested please apply quoting reference LIRAR102819.



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