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Logistics Assistant

1 month ago

London UK, UK, United Kingdom Phoebe Philo Full time

Purpose of the role

To support the D2C Ecommerce Logistics daily operations following outbound order and return processing as well as closely monitoring in transit through customs. Being a key point of contact for customer service issues that have been escalated to Logistics.


Responsibilities

  • Daily outbound order monitoring, closely tracking shipments in transit
  • Daily return order monitoring, closely tracking shipments in transit
  • Resolving any Customs issues during clearance processing
  • Working closely with courier partners to investigate any shipment claims
  • Provide relevant documentation to assist in clearing shipments through Customs
  • Work closely with Customer Service and Private Client departments to resolve Logistics related customer queries or issues relating to their orders and/or returns
  • Liaising with 3PL, based in Europe daily and responding to any queries regarding orders
  • Manage and effectively resolve any customer claims for return or repair; coordinating with Production teams
  • Invoice administration
  • Working with Logistics Coordinator to monitor warehouse SLAs for order picking, packing and return processing
  • Supporting the department and management with any administrative and adhoc requests
  • Where needed, supporting with departmental administration including travel arrangements, expenses etc.


Qualifications, Skills, Experience Required

  • Experience within the luxury fashion industry ideal
  • 1-2 years Logistics experience
  • Customer service experience
  • Knowledge of Incoterms
  • Basic knowledge of customs clearance procedures
  • Basic knowledge of excel
  • Strong written and verbal communication skills
  • Strong organisational skills
  • Ability to work under pressure and deliver on multiple priorities
  • Strong initiative, taking ownership of tasks and follow-through
  • Passionate about work with a ‘can-do’ attitude
  • Flexibility to travel to European warehouse
  • Italian language is a plus
  • Candidates must have the right to work in the UK