Manager Digital Product Management – KYC Customer Acquisition Capabilities

3 days ago

Brighton, East Sussex, United Kingdom myGwork Full time

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Manager Digital Product Management – KYC Customer Acquisition Capabilities

Are you someone who’s looking for a new challenge in Product Management? Are you someone who is motivated by delivering critical capabilities to ensure American Express can continue to back our cardmembers and their businesses? Do you enjoy a dynamic, collaborative work environment where you can make a mark?  Are you passionately curious with an impulse to seek new information and explore novel possibilities?  Then you could be just who we’re looking for

We have an exciting opportunity for a Manager – Digital Product Management within the dynamic AML/KYC Product & Capabilities team, which forms part of the Company's ongoing Financial Crimes Transformation program. This Product Manager role will be a thought leader with delivery and strategic mindset, focusing on the expansion of the Customer Acquisition KYC capabilities across international markets and overseeing exciting developments to support AML/KYC governance.

This role will form part of a taskforce that will look ahead in our ambitious roadmap, paving the way for our enterprise delivery teams to deliver KYC customer acquisition experiences in International markets. You will be responsible for shaping that roadmap by leading end-to-end pre-discovery and discovery with our market partners, and translate that into product features and acceptance criteria by collaborating with product owners, platform, engineering and business stakeholders across the enterprise. You will be comfortable working on initiatives in the spotlight of senior leaders and able to lead complex discussions with market partners. Together, we will deliver the KYC acquisition roadmap to support the Financial Crimes Transformation strategy, driving outcome oriented and customer centric conversations with our business collaborators and partners to deliver for our customers. 

International Operational Excellence is, responsible for supporting our international Issuing and Acquiring businesses across 27+ markets, and has established a centralized Financial Crimes Transformation and Anti Money Laundering (AML) program designed to accelerate progress in delivering on KYC and AML obligations. This is in response to increased regulatory risk as a result of growing expectations and expanded regulatory requirements.

The Financial Crimes Transformation program is focused on defining a robust and sustainable AML KYC framework that can demonstrate:
  • Clear long-term vision, underpinning an optimised customer journey and servicing strategy translated into a multi-year capability set and delivery roadmap
  • Robust, sustainable processes that drive a high degree of quality with effective controls and rigorous business testing
  • Strong business governance and accountability 
  • Mature business risk management practices in relation to AML and Terrorist Financing

How will you make an impact in this role?

  • End-to-end Product Manager across the Acquisition Program, who will lead pre-discovery and early envisioning with International market partners to support the execution of strategic deliverables to deliver the roadmap
  • Lead pre-discovery sessions with market partners to understand needs and must-have deviations from the existing solution offering, and organise materials for market kick-off workshops.
  • Develop the right AML KYC processes and experiences for our customers in partnership with key stakeholders, understanding their current and future needs and in alignment to regulatory requirements & commitments
  • Communicate and build consensus across multiple teams, across the globe, in creating solutions to business needs including leading in-person and virtual meetings
  • Translate complex business objectives into capabilities and features, working closely with enterprise product and engineering teams
  • Being passionate about the product, advocating the vison to inspire the program partners and stakeholders
  • Inform prioritization in our product roadmap and support refinement of our backlog of capabilities
  • Full participation with PI Planning in support of Agile and SAFe practices. Effective Product Management in close partnership with our Lean Portfolio Management (LPM) and Project Delivery & Integration (PD&I) teams, to support planning and execution across multiple platforms

Minimum Qualifications

  • Experience in Product Development and delivering on a product roadmap, with experience of Agile or other software development methodologies
  • Ability to establish and maintain effective working relationships with all levels within the organization, internally and externally
  • Excellent communication and collaboration skills to collaborate with various partners and to understand & articulate business outcomes
  • Curious and inquisitive, happy to ask questions and challenge the status quo
  • Understanding of the AML/KYC domain is preferred
  • University degree or equivalent experience is desirable

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Digital Product Manager

    4 days ago

    Brighton, UK, East Sussex, United Kingdom Adroit People Limited Full time

    GreetingsWe are Hiring Digital Product Owner (Travel, Scrum, Agile) _ Brighton, UKType of resource : ContractLocation : Brighton, UK.Experience : 8+yrsNo of Positions : 1Salary : 400-430 GBP/Day Inside IR35Must Have : Product owner experience, Digital Travel Platform, Scrum, Agile , Digital Compliance standards,Job spec:Key Responsibilities:• Support the...

  • Digital Product Owner

    4 days ago

    Brighton, UK, East Sussex, United Kingdom Adroit People Limited Full time

    We have Job opportunity for Digital Product Owner (Travel, Scrum, Agile) role based in Brighton, UK for Contract PositionMust Have : Product owner experience, Digital Travel Platform, Scrum, Agile , Digital Compliance standards, • Support the implementation and on-going optimization of the digital travel platforms and capabilities into new and existing...

  • Product Manager

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom James Chase Full time

    Product Manager – Brighton Brighton, Hybrid (3 days onsite)Salary: £45k to £50k paOur client are pioneers in content automation solutions, leveraging cutting-edge AI technology to transform how businesses create content. Supported by recent significant funding, their team is poised to expand their product capabilities and increase their market reach with...

  • Digital Product Director, Colleague Administration

    3 days ago

    Brighton, East Sussex, United Kingdom myGwork Full time

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an...

  • Senior Marketing Manager

    4 days ago

    Brighton, UK, East Sussex, United Kingdom Informa Markets Full time

    There's no such thing as a typical Informa colleague… and that's how we like it. We're a diverse Group, with over 10,000 colleagues working in many different roles in one of six divisions and in over 30 countries. Each of us brings something different, a unique set of abilities, experience, and knowledge. It’s what makes us who we are.All our...

  • Talent Acquisition Specialist

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Study Group Full time

    Contract Type: 12-month Fixed Term ContractLocation: Brighton, 80% RemoteWorking closely with the Talent Acquisition Director along with various HR and business stakeholders, the role will focus on recruitment across our UK/Europe and North America business, and partner closely with the existing Talent Acquisition Specialists in post.Responsible for ensuring...

  • Product Manager

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom C&M Travel Recruitment Full time

    Product Manager (Online Booking Tools) - Travel - West Sussex - Hybrid/Remote. A fantastic opportunity to join this entrepreneurial and forward thinking travel business where you will be responsible for optimising the customer experience and commercial opportunities through the development, implementation and utilisation of Online Tools. Product Manager...

  • Product Data Manager

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Burns Sheehan Full time

    ️ Data Product Manager | Hybrid (Brighton 2 days p/week) | up to £60,000 ️Role: Data Product Manager Salary: up to £60,000 Location: Hybrid (Brighton days p/week) We are partnered with an exciting business who have a key focus on sustainability within their market. Since the business started they have gone through steady growth and grown out offices...

  • Customer Marketing Manager

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Harnham Full time

    CUSTOMER MARKETING MANAGERSALARY UP TO £50,000HYBRIDBRIGHTON - 3 DAYS IN THE OFFICETHE COMPANYThis is one of the UK's leading providers of overseas activity holidaysTHE ROLEAs a Customer Marketing Manager, you can expect to be involved in the following:Work with the Head of Direct Marketing to implement strategies to improve the customer lifecycle...

  • Customer Development Manager

    7 days ago

    Brighton, UK, East Sussex, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth.They are expanding their On Trade sales team.Field Based – South Coast (West Sussex - Devon)Up to £40k + car allow + 10% bonus +...

  • Senior Project Manager

    4 weeks ago

    Brighton, East Sussex, United Kingdom L3Harris Technologies Full time

    L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental...

  • Sales Manager

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom LoveAdmin Full time

    LoveAdmin is an established, energetic, fast-growing SaaS company, delivering advanced management software to grassroots sports clubs and kids activity providers. We help make our customers’ lives easier and their organisations more profitable.We’re based in Brighton Marina in our modern, open-plan office. We’re surrounded by cafes, restaurants, shops...

  • Product Owner

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Legal & General Full time

    Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the...

  • Product Owner

    2 weeks ago

    Brighton, UK, East Sussex, United Kingdom Legal & General Full time

    Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind the scenes.  It’s up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Affairs – to provide the essential support services that all areas of the...

  • Account Executive

    4 days ago

    Brighton, UK, East Sussex, United Kingdom Digital Gurus Full time

    Permanent Role – Account Executive at a boutique independent agency working across an impressive client list that includes a global retailer, an award-winning SaaS business and more!Location: Hybrid/Brighton basedSalary: Up to £30k, Plus Great Benefits!Please apply if you have 1 year+ digital/marketing experience at an independent agencyThis is a unique...

  • Data Analytics Manager

    7 days ago

    Brighton, UK, East Sussex, United Kingdom Legal & General Full time

    Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our...

  • Project Manager

    20 hours ago

    Brighton, East Sussex, United Kingdom Primaire Consulting Ltd Full time

    Our client is a leader in Industrial Automation and Process Control technology. With a focus on temperature control and data acquisition our client offer innovative solutions to the Industrial, Pharmaceutical, Biotechnology and Healthcare organisations globally.A bit about the role:Our client is looking to hire a dedicated and results-oriented individual to...

  • Senior Digital Marketing Executive

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Hays Full time

    Your new company My client are a leading Financial Services brand, with a long history of providing lending, wealth management and banking services to B2B and B2C customers alike. British-based, the group consists of multiple business and this role will be responsible for the digital marketing activities of four B2B brands. The Senior Digital Marketing...

  • Head of Digital Media

    4 weeks ago

    Brighton, UK, East Sussex, United Kingdom Talent Hub Full time

    Head of Performance MarketingBrighton, Sussex / Hybrid Salary up to £70,000Talent Hub is working in partnership with a successful international company in the eCommerce sector. Continued success and growth have led them to grow their internal Paid Media team. They are looking for a skilled and experienced Senior Paid Media Manager / Head of performance...

  • Project Manager

    4 days ago

    Brighton, UK, East Sussex, United Kingdom Axiom Software Solutions Limited Full time

    Key Responsibilities:To support the transformational digital Horizons program, a Project Manager/Analyst role to take up the following responsibilities: • Manage all timelines, tasks, risks, issues, and dependencies for Hotel, Car, and Shopping Cart workstream deliverables. • Create a project plan, updates, progress reports, and documentation.• Act as...