Waiter - London

3 weeks ago

London London, UK, United Kingdom Bounce Full time
Waiter - London

Company Intro

At State of Play Hospitality, we believe in the power of hospitality to bring people together and create unforgettable moments.

Bounce has been delivering unforgettable nights out for groups since 2012 and with it, arguably, State of Play created an entirely new entertainment category. Ping pong remains hugely popular and accessible for all ages and it is best experienced with friends or colleagues hosted by one of Bounce's Games Gurus.

Position Purpose

Waiters are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Waiter/Waitress provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart to make you the ringleader of your show each shift.

Benefits

  • Team Assistance Programme: A totally confidential expert service to help when you are facing problems, difficulties, or challenges
  • Wagestream: Instant access to your wages as you earn them
  • Holiday: 31 days holiday per year, pro-rata, including bank holidays
  • Life Insurance: Financial security for you and your loved ones
  • Free staff meal on shift: Enjoy a complimentary meal during your shift to keep you energised and satisfied
  • Refer a friend bonus: Earn 500bonus when you successfully refer a friend to join our team
  • Annual company party: Celebrate our successes together with a night to remember
  • Team discount: 50% off for staff and 25% off for Friends & Family

Milestones

  • After a year's service: Enhanced Maternity & Paternity payment, as part of our family we'll help support your family
  • After a year's service: Volunteer day, an annual day paid for you to give back to your local community
  • After three years' service: 200 bonus and Holiday increase to 32 days
  • After five years' service: 400 bonus and Holiday increase to 33 days
  • After ten years' service: 2 weeks paid sabbatical
Responsibilities
  • Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
  • Accurately ring in all food, beverage, gaming, and event charges into the POS
  • Follow proper service standards timely and efficiently to every guest
  • Receive, deliver, and replenish all food/beverage to guests
  • Assist in running food throughout the shift and ensure pre bussing is maintained
  • Learn and maintain knowledge of food, beverage, and gaming
  • Build a rapport with guests, be active in assisting, and communicating requests
  • Accurately know all numbers to tables and gaming areas
  • Maintain quality condition of gaming equipment including sanitation
  • Complete opening, closing, and running duties as assigned each shift
  • Attend training sessions and team meetings as required per department
  • Comply with the Company's rules and procedures along with any reasonable requests made from management during a shift
  • Follow all health and safety guidelines maintaining to proper procedures and reporting to management any hazardous situation or incident

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Our Leadership Principles are

  • Listen to the Customer both external customers and internal customers
  • Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
  • Test and Learn, by elevating, educating, and developing through continued training and learning.
  • Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
  • Show Urgency, get things done quickly and accurately.
  • Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
  • Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
  • Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
  • Be Respectful of the Companies Resources, respecting each other's time and money to optimize success for the business and each other.
  • Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Requirements and minimum Qualifications

  • Current food handlers and alcohol certification maintained through employment
  • Minimum of 1 year's experience preferably within a high-volume environment
  • Available to work various shift times and days, including weekends and holidays
  • Able to stand and/or walk for long periods of time
  • Ability to lift over 50+ lbs. if necessary
  • Authorised to legally work in the UK

Equality Opportunity Statement: State of Play Hospitality Limited is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, colour, religion, sex, sexual orientation, neurodiversity ,marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.

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