Service Management Director

3 days ago


Oxfordshire UK, South East England, United Kingdom ECR Global Full time

Transition Director / Service Management Director

Financial Services Data Centre Services - Insurance / Pensions, Banking


Our client is a world leading Systems Integrator working with an insurance and pensions financial services client. They are embarking on a significant data-centre transition and transformation programme from legacy on-prem to cloud & Co-Lo.


We require a highly experienced datacentre Transition programme manager with deep service management expertise to coordinate and manage multiple Tier1 technology vendors, suppliers and systems integrators involved in delivering the programme and ongoing outsource support services.


You will need to define end to end service management for the datacentre transition and end state for a multi-vendor provider landscape, including defining tooling and processes, while managing the vendors involved.


You will be highly adept at developing and executing a new cloud datacentre services model and ensuring that every tier 1 technology vendor and supplier involved is aligned effectively. You must also have regulated Financial Services experience.


Essential skills:

  • Cloud Datacentre Transition services definition and management model for 3rd party suppliers
  • extensive 3rd party Tier1 technology systems integrator management
  • Ideally including Azure and Service Now technologies
  • Experience in banking or insurance / regulated industry is key
  • senior vendor stakeholder management
  • service governance, alignment and compliance across a multi-vendor supplier base for technology and data services
  • Ability to design process and governance that works and is proactive in identifying red flags / risks ahead of time
  • multi-vendor management to deliver end to end service
  • Service level agreement and vendor performance management
  • Commercial and contractual experience a bonus



This is a 12-18 month contract through the initial commencement and delivery phase of the move from on-prem to cloud datacentre services.


You must be a UK passport holder

You must be available with a 1 month notice

You must be able to be on-site at least 2 days per week


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