Executive Head Housekeeper

We are looking for an Executive Head Housekeeper in Portree, Isle of Skye for our three hotels You will be reporting into the Rooms Division Manager and will manage the housekeepers and porters for our hotels: The Bracken Hide, The Bosville Hotel & Marmalade Hotel as well as our in-house laundry.
This is a full time, permanent role working 40 hours a week Monday through Sunday, 5 days a week for our Portree Hotels; as the Executive Head Housekeeper, you will be responsible for overseeing all operational aspects of the housekeeping, porterage and laundry teams across the three sites. You will be expected to work at least one shift per hotel, per week as well as make regular room checks and auditing. You will attend meetings with our Central Support team in Edinburgh (online) to discuss weekly financials, guest reviews & feedback.
Whats in it for you?

• Salary of £33,500 per year
• Time off in lieu (TOIL) on top of your 28 days holiday a year
• Company Pension
• Refer to a friend Bonus
• Team Member discounted hotel rates across the group
• Restaurant discounts across the group
• Friends & family discounted hotel rates across the group
• Meals on shift
• Employee Assistance Programme
• Heavily subsidised Staff Accommodation *Terms and Conditions apply

Who are we?At Perle Hotels, we have taken the typical Scottish Highland Hotel and re-imagined the concept of a hotel stay in the Highlands. We are located in the heart of some of the best highland hot spots and our design led hotels aim to bring our guest closer to nature by offering contemporary interiors that mimic the locations we are in.
What do you bring to the team?

• Highly developed organisational and communication skills
• Time Management skills within a high-paced environment
• Critical thinking and problem-solving competencies
• Proactive attitude and focus on delivering stablished goals
• Sound knowledge and experience in housekeeping management
• Guest centric (ensuring that no guest leaves unhappy)

What you will be doing:

• Organize employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on all procedures and policies
• Ensure staffing levels are appropriate to the level of business. Working with the reception team you will be expected to forecast your labour schedule based on the occupancy. i.e. increasing and reducing staffing levels in line with the business occupancy.
• Ensure correct levels of stock including chemicals, consumables and linen are kept at a correct level by using a par stocking process.
• Work closely with the linen supplier (if applicable) ensuring counts and orders are placed in a timely manner. Ensure sufficient levels of linen are in line with the hotels occupancy, there should be no overstocked or understocked linen items.
• Ensure linen rejects are sent back to the laundry company (if applicable) and logged using the correct processes, any concerns regarding the level of rejects should be elevated to the Director of Operations.
• Place all consumable and chemical orders in a timely manner to ensure stock levels are sufficient for the level of business.
• Ensure all housekeeping back of house areas are kept tidy and efficiently stocked.
• Ensure stock counts of all consumables and chemicals are submitted to the finance department by the 1st of every month.
• Ensure maintenance defects in rooms are reported to the maintenance department in an efficient and timely manner.
• Follow up on a regular basis maintenance issues which have not been corrected and elevate to a manager if necessary.
• Implement the hotels good customer relations policy, including politely addressing guests and colleagues.
• Job advertisement, employee recruiting, selection, and training.
• Work with HR team to ensure all team members are up to date with their paperwork.
• Generate weekly, monthly, and annual reports.
• Attend weekly meetings with the GM and rest of the Management Team, perform other duties as assigned by management & work with all departments to ensure a happy guest journey.

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