Sales Administrator

9 hours ago


Crawley UK, West Sussex, United Kingdom Recruitment Resolution Ltd Full time

Seeking a detail focussed individual, who is passionate about delivering customers the best possible solution who enjoys being part of a busy and collaborative team.


Top reasons to join this Client:

  • Starting Basic Salary £30k per annum.
  • Company Bonus Scheme.
  • Work from well-equipped offices on the Crawley Business Park.
  • Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
  • Excellent career progression as the company continue to scale globally.
  • Your focus: managing a busy inbox of customer emails and answering incoming customer calls.
  • Rewarding blend; customer experience, order processing & detailed administration.
  • Opportunity to represent and be part of a luxury brand with integrity and quality.
  • Fast paced professional company culture where you will be recognised for your contribution.
  • ​​​​​​​Dedicated training plan.
  • 20 days holiday with an additional 2-4 days off every Christmas + Bank Holidays.
  • On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.


Core responsibilities will typically include:

  • Managing incoming calls and email enquiries in a centralised mailbox.
  • Logging all customer information on the CRM and responding within agreed timescales.
  • Building strong relationships with UK customers and global partners.
  • Process incoming sales orders.
  • Liaising with customers, internal operations team, suppliers and couriers over delivery times.
  • Responding to customer queries & complaints.
  • Processing returns and exchanges.
  • Reporting.


Essential Qualifications, Skills & Experience:

  • Experience of customer service, order processing or sales administration.
  • Comfortable managing a high volume of incoming customer emails.
  • Natural communicator, happy to answer incoming company calls.
  • Highly organised with exceptional attention to detail.
  • Passionate about delivering exceptional Customer experience.
  • Competent on MS Office Suite.


Nice to have:

  • Worked with a CRM, order management system or ticketing system.
  • Previous experience gained working in a product-based business.

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