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Assistant Reception Manager

3 months ago

Manchester Greater Manchester, Greater Manchester, United Kingdom Holiday Inn Manchester City Centre Full time

What will I be responsible for as Assistant Reception Manager?

As Assistant Reception Manager at Holiday Inn Manchester City Centre, you will be responsible for supporting the Reception Manager with the following:

  • As clichéd as it sounds, you'll constantly want to find innovative ways to put a smile on your customers face. An upgrade for one of your regulars who have stayed with you five times in the last month and well, why wouldn't we want to go above and beyond?
  • You will live and breathe outstanding service, ensuring your reception and reservations teams are just as committed to delivering an outstanding guest experience
  • Driving sales opportunities and maximising revenue and occupancy levels
  • You will lead and develop your team with a focus on ensuring their efforts all focus on delivering an enhanced experience
  • Keeping up to date with competitor hotels and the local market and seeking new business.

Is this role right for me?

  • You will already be an experienced Reception/Reservations/Assistant Reception/Front Office Manager with experience leading and developing a team
  • Focused on results, you are committed to finding innovative ways to drive forward customer experience
  • You will be highly commercial and driven, with a passion for delivering results
  • If you are people centred and up for rolling your sleeves up and getting involved, this role is perfect for

Whats in it for me?

  • Worldwide travel discounts
  • Use of onsite gym
  • Uniform provided
  • Subsidised carparking, subject to availablity
  • Everyday discounts at highstreet stores
  • Meals on shift

The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.


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