Player Protection Team Leader

2 months ago

London, UK, United Kingdom GIMO Global Interactive Marketing Online Ltd Full time

About Netbet Brand:


Since 2006, NetBet has delivered the ultimate online casino and sportsbook experience for its players across the globe. Alongside sports betting and casino, players have also enjoyed Lotto, Live Casino, and Poker products.


With access to multiple languages across all its registered markets, thousands of industry-leading casino games, and daily sports events, NetBet has evolved into one of the world’s favourite online gaming brands.


NetBet provides users with a friendly environment, total security, and reliable navigation. Its features are recognised by flagship organisations specialising in regulating and controlling online gaming sites. To enrich player trust and protection NetBet has several gaming licences from across the world including MGA, UK, Mexico, Denmark, Greece, France, Romania, and Italy. This ensures that NetBet operates in line with the rules and regulations of each jurisdiction and that players receive the best possible service.


The Role:


The Player Protection Team Leader is responsible for overseeing the Player Protection team, ensuring high-quality performance and maintaining compliance with Safer Gambling and Anti-Money Laundering regulations. The role involves managing team activities, conducting quality control, collaborating with key roles (such as the MLRO, Safer Gambling Manager and Compliance Officers) and ensuring that the team meets established KPIs.


Duties and Responsibilities:


Team Leadership and Management


  • Oversee the day-to-day activities of the Player Protection Officer team, ensuring adherence to internal policies and regulatory requirements.
  • Perform quality control reviews of the team’s work to ensure accuracy and adherence to compliance standards.
  • Set performance goals for the team and provide ongoing feedback and support to ensure these goals are met.
  • Foster a collaborative environment within the team and across departments.


Collaboration and Communication:


  • Collaborate closely with the Group Money Laundering Reporting Officer (MLRO), Safer Gambling Manager and Compliance Officers to align on compliance strategies and address any issues.
  • Act as the primary point of contact between the Player Protection team and other departments, facilitating effective communication and resolution of cross-functional issues.
  • Prepare and present management information (MI), highlighting key metrics and areas for improvement.


Performance Monitoring and KPI Management:


  • Monitor team performance against KPIs, ensuring that objectives are met and identifying areas for improvement.
  • Implement and track action plans to address performance issues and enhance team productivity.
  • Ensure the timely and efficient completion of all tasks and workflows.



Quality Control:


  • Review and assess the accuracy of the reviews and tasks performed by the team.
  • Regularly evaluate the team's understanding and application of AML and Safer Gambling policies by testing their knowledge and providing feedback to ensure continuous improvement.


Training and Development:


  • Deliver training sessions on AML and Safer Gambling to ensure team members are up-to-date with current practices and regulations.
  • Schedule and coordinate external training based on individual team members' needs to further enhance their skills and knowledge.



Process Improvement:


  • Continuously review and refine internal processes to enhance efficiency and effectiveness.
  • Lead initiatives to implement new tools or processes that improve team performance and compliance.



Personal Development:


  • Stay informed about industry developments and regulatory changes by attending relevant webinars, conferences and training sessions.
  • Engage in continuous learning and development to enhance leadership skills and industry knowledge.


  • Our UK generous benefits package includes:
  • Hybrid working [ 3 days in office/ 2 days remote]
  • Work from abroad up to 4 weeks/ year.
  • End of year discretionary Bonus
  • Pension Scheme
  • Private Health Insurance
  • Pizza and drinks every Friday.
  • Perkbox
  • Employee Wellbeing
  • Learning and Development Programmes
  • Staff social engagement activities


More benefits are available and will be discussed once successful. These benefits are applicable to UK-based candidates.


“GIMO is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation,

pregnancy and maternity, race, religion or belief and marriage and civil partnerships."

  • Team Leader

    4 weeks ago

    South East London, UK, United Kingdom LEON Part time

    Role: LEON Team Leader Location: London Bridge Station, SE1 1TQHours: Part-Time Hours Available / Permanent Hourly Rate: £13.19Company: LEON RestaurantsWe are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming LEON restaurant! As a Team Leader you will play a key part in ensuring the team are feeling positive...

  • Team Leader

    3 months ago

    London, UK, United Kingdom Taiko Full time

    Team Leader Warehouse - Taiko Acton Contract: Full Time Salary: £12.27 Contracted Hours: 36 Established in 1997 as the first manufacturer of sushi for the UK supermarket industry, Taiko has evolved into the most innovative manufacturer of Sushi, Food To Go, Prepared Meals and Snacking products in the UK, supplying Waitrose, Tesco and Sainsbury’s to...

  • Sales Team Leader

    3 weeks ago

    London, UK, UK, United Kingdom WeAreAspire Full time

    Are you an experienced B2B sales professional looking for an opportunity with quick progression to Team Leader? This opportunity is for you!Our client, a leading events company, is seeking to add a Sales Team Leader. This role offers the chance to drive sales across a unique events set up.This is a full-time, permanent position with a competitive salary of...

  • Sales Team Leader

    3 weeks ago

    London,, UK, United Kingdom HAYS Full time

    This company are looking for a tenacious leader who is looking to develop their managerial career by upskilling an existing team of 5 sales consultants. This role is perfect for someone with a passion for high performance and going above and beyond for customer service delivery.Salary up to £39,000Heavily discounted rail fares - Up to 75%Potential for 1 day...

  • Customer Success Team Leader

    5 days ago

    London,, UK, United Kingdom Allica Bank Full time

    About AllicaAllica is the UK’s fastest growing company - and the fastest-growing financial technology (fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected...

  • Head Of Data Protection

    1 month ago

    London,, UK, United Kingdom ISS Facility Services UK Full time

    HEAD OF DATA PROTECTION & LEGAL COMPLIANCE Location: London (Hybrid)Hours of work: 40 Hours Per WeekContract Type: PermanentThe role:ISS have an exciting opportunity for a qualified private or in-house Lawyer to lead on data protection and legal compliance within the UK.In this role you will leverage your expert knowledge of data protection laws (including...

  • IT Systems Team Leader

    3 weeks ago

    London,, UK, United Kingdom DTG Global Full time

    Are you an experienced IT professional ready to lead a dynamic team? Join a leading organisation as an IT Systems Team Leader and play a crucial role in guiding the IT Operations division within their IT Services department. This role offers the opportunity to shape and drive IT strategy, ensuring the seamless operation of IT systems and infrastructure.Key...

  • Customer Team Leader

    4 weeks ago

    London, UK, United Kingdom CO-OP Full time

    Closing date: 30-08-2024 Customer Team Leader Location: 70-72 Elmers End Road, Elmers End, Anerley, SE20 7UX Pay: £14.47 per hour including London allowance Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 4 Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and...

  • Events Waiter

    2 weeks ago

    London, UK, United Kingdom The Ned Careers Full time

    Waiters on the events floor at The Ned are the smiling faces looking after the guests in any of our function rooms, set in the bank’s former grand meeting rooms on our gorgeous 6th floor events space. Each event we host is different, so you’ll be delivering the perfect tailored service for your guests - whether that’s a wedding, a business meeting, a...

  • Treasury & Market Operations (Team Leader)

    2 months ago

    London, UK, UK, United Kingdom DBS Bank Full time

    Treasury & Market Operations are looking for a candidate a Team Leader to join our team in London to support transactions booked by the Treasury & Markets Front Office. Operation support will encompass trade validation, settlements, reconciliation process and static data processing.The ideal candidate is a motivated, well-organized individual who is an...

  • Data Protection Officer

    2 months ago

    London,, UK, United Kingdom Liberty Towers Full time

    Our client specializes in providing essential services to schools and academies, including HR, GDPR compliance, Health & Safety, Payroll management, and Information Security. We are currently seeking a dedicated Data Protection Officer / Consultant to join their cutting-edge data protection team. This role offers a hybrid work setup with remote flexibility...

  • Court of Protection Paralegal

    2 months ago

    London,, UK, United Kingdom Service Care Solutions Full time

    Service Care Legal are working alongside a highly-reputable and established law firm in North West London who are seeking a Court of Protection paralegal to join their team. Please find below further details regarding this position.The Role of the Court of Protection ParalegalAssisting in the progression of Court of Protection files through to completion The...

  • Supporter Services Team Leader

    1 month ago

    London,, UK, United Kingdom The Salvation Army UK and Ireland Territory Full time

    Working hours: Minimum of 35 hours per weekInterview date: Week beginning 9th September 2024The Salvation Army is looking to recruit an Office based experienced Supporter Services Team Leader to join its incredibly successful Fundraising Department. We raise over £100 million a year and the Supporter Services team play a vital role in this success.As a...

  • Planning Team Leader

    2 months ago

    London,, UK, United Kingdom Qualitair Aviation Group, a Randstad Company Full time

    If you are looking to develop your career and be part of a dynamic team then there has never been a better time to join British Airways!As a result of continued growth, we are seeking a Planning Team leader to join British Airways on a permanent basis at Heathrow!Responsibilities:Accountable for maintenance planning, maintaining compliance, driving...

  • Events Waiter

    1 month ago

    London, UK, United Kingdom The Ned Careers Full time

    Our events floor is one of a kind, with our function rooms being set in the bank’s former grand meeting rooms. From weddings to parties, conferences to product showcases, The Ned’s 6th floor is a destination in itself.Do you want to join one of the best places to work in hospitality?What’s the role?Events Waiter/Team LeaderWhere will you be...

  • Assistant Data Protection Officer

    3 weeks ago

    London,, UK, United Kingdom HAYS Full time

    ASSISTANT DATA PROTECTION MANAGER This is very much a hands-on deck operational role within the wider data protection team to support and aide the Legal, Information security and Cyber security teams.You must show SME in the following areas.ROPA – AUDITS – RISK – REGISTERS.In depth knowledge of PECR and not just from a marketing point of view.Security...

  • Passive Fire Protection Contracts Manager

    2 months ago

    London,, UK, United Kingdom Future Build Recruitment Full time

    Job Title: Passive Fire Protection Contracts ManagerLocation: LondonSalary: Up to £85,000 + PackageLooking for a new challenge in passive fire protection? Future Build Recruitment is partnering with a reputable client to find a dedicated Passive Fire Protection Contracts Manager. This role offers the opportunity to lead significant projects in London,...

  • Public Area Team Leader

    4 weeks ago

    East London, UK, United Kingdom artotel Hoxton Full time

    We are recruiting for a Public Area Team Leader for one of the Coolest New Hotel in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident has hit the scene. The 26-floor art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357...

  • Court of Protection Solicitor

    3 months ago

    London,, UK, United Kingdom Xec-T Consultancy Full time

    Xec-t consultancy is working closely with an excellent firm in London seeking a Court of protection associate to join their team. The firm are recognised by the legal 500 & Chambers and partners for providing comprehensive and holistic service to their clients.The successful candidate will be working alongside a supportive team helping a diverse range of...

  • Legal Director

    2 weeks ago

    London,, UK, United Kingdom Taylor Root Full time

    Taylor Root is pleased to be working with a rapidly growing technology infrastructure business to help them recruit a Legal Director (EMEA) - Compliance and Data Protection.Our client is a truly exciting organization that has seen double-digit growth consistently for the last decade. Since 2022, they have invested over thirty billion dollars in new projects...