End User Technology Specialist

2 weeks ago

London South East, UK, United Kingdom CANADA LIFE Part time

12 Month Fixed Term Contract

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.


Job Purpose

In this role you will be responsible for providing onsite first line IT support to Canada Life UK colleagues in our London Bishopsgate office, and both onsite & remote second line support to Canada Life Group Europe colleagues in the UK, Ireland & Germany.

Team Background

  • This role sits within our End User Technology team and reports to our Service Centre Manager.
  • This team has responsibility for the provision and support of endpoint hardware and software for approximately 7,000 users across Europe.
  • The team has an onsite presence in offices in London, Potters Bar, Bristol, Dublin, Cologne and Neu Isenburg.


Key Responsibilities

  • Provision of first line support through our onsite Techbar and walk-up services,
  • White glove support for VIPs onsite,
  • Second level support for incidents raised through Service Desk chat and online channels,
  • Incident investigation and resolution,
  • Software and hardware request fulfilment,
  • Device build and deployment,
  • Management and support of onsite meeting room audio visual technology,
  • Onsite support for infrastructure projects delivery,
  • IT support for major events onsite, e.g. Town Halls.


Skills, Knowledge and Experience

  • Experience in a related technical support role
  • IT or Business qualification
  • Good working knowledge of IT business technologies; Windows O/S, PC hardware, Networks, Microsoft 365 and major cloud & on-premise business applications
  • Experience of enterprise endpoint management tools such as MECM or InTune
  • Experience of ServiceNow or equivalent ITSM system
  • Excellent problem solving and troubleshooting skills
  • Excellent communication skills (written and verbal)
  • Experience of dealing with VIP / C-level customers
  • Motivated to deliver a first-class customer service

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package thats regularly reviewed. As a Canada Life UK colleague, youll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. Thats why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress were making in DEI, and we continue for it to be a significant focus.

At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all. Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. Were happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

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