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General Manager

2 months ago

London, UK, United Kingdom Millennium Hotels UKEU - Careers Full time

Are you ready for your next adventure?


We're looking for a General Manager to join the team at Chelsea harbour Hotel.

As a General Manager, you’ll have an entrepreneurial spirit and a proven track record of growing a fantastic team and leading from the front. You’ll be leading this soulful hospitality through unique experience. We want you to curate humour, love, creativity and to lead your teams and have those memorable moments.

"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer."


A little about you

  • Actively seek ways to deliver a memorable guest experience and empower & inspire the hotel team to do the same
  • Creates an environment where teamwork is encouraged and recognised.
  • Experience within Lifestyle Brands Preferred
  • Creates an environment where creativity and innovation are recognised & rewarded.
  • Initiates and monitors Energy conservation plan & strategy.
  • Achievements that show resourcefulness, creativity, initiative and the ability to multi-task
  • Ensures the safety and quality of the building, facilities and services through the implementation of a preventive maintenance plan & crisis Management plan.
  • Tech-Savvy Skill Set
  • Maximise revenue opportunities and control costs in line with targets, while providing added value to hotel guests
  • Hands-on mentality & enjoy being in a dynamic “hands-on” work environment
  • Builds ties in the community to promote the hotel and bring the community into the hotel.


Responsibilities of the General Manager will include:

  • Achieving budgeted targets and consistently deliver Brand and Company standards.
  • Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
  • Oversee the day to day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
  • Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
  • To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
  • Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
  • Ensuring compliance with HR policies and procedures by all members of staff.
  • Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.


We offer a benefits package including:

  • Bonus
  • Private Family Medical cover
  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Pension Salary Sacrifice Scheme
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • 1 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Length of Service related holiday scheme
  • My Millennium discount perks
  • Life Assurance
  • Recommend a Friend Scheme


About the Hotel:

The Chelsea Harbour Hotel is a luxury all suite hotel set in the exclusive Chelsea Harbour Marina and within walking distance from the legendary King’s Road. All of the hotel’s luxury suites are spacious and elegantly furnished, with four spectacular penthouse suites which offer some of the best panoramic views across London from their spacious roof terraces. Leisure facilities at the hotel include the Blue Harbour Health Club and Spa, with a 17 meter indoor swimming pool, state of the art fitness center, sauna, steam room, six treatment rooms and hair salon.


About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.