Intermediate User Researcher

1 month ago


Birmingham UK, West Midlands, United Kingdom DiverseJobsMatter Full time

JOB DESCRIPTION


About The Role


We are recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients.


As an intermediate consultant in user research, you’ll come to our company with strong user research skills and some experience of advising others on how to design user-centred services. In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.


What you’ll do


  • Plan, and execute a range of user research to support product design
  • Identify the most appropriate research methods depending on the phase of the service lifecycle
  • Help the team to build empathy for the service users
  • Support usability evaluation sessions
  • Use a range of tools to collect data, and write research reports to present findings
  • Effectively present your findings and related design/business recommendations and customer insights to stakeholders
  • Collaborate with other members of Agile, multidisciplinary teams within a user-centred design process
  • Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
  • Run workshops with your team and stakeholders
  • Work with our research and design community to share best practice


About the Candidate:


  • Experience of working with senior stakeholders
  • Experience of using different research methods (qualitative and quantitative) to gain insights
  • Working knowledge of user-centred design principles and practices
  • Understanding of a client’s strategic objectives and how the insights from your research support them
  • Ability to explain your findings and deal with challenges from stakeholders


About The Company


As well as a competitive salary which we’re transparent about from the outset, you can also expect a range of benefits:


  • Contributory pension scheme (company 6% with employee contributions of 2%)
  • 25 days holiday plus UK public holidays
  • Perkbox access for a wide range of discounts
  • Critical illness cover
  • Life assurance and death in service cover
  • Volunteer days
  • Cycle-to-work scheme for the avid cyclists
  • Salary sacrifice electric vehicles scheme
  • Season ticket loans
  • Financial and general wellbeing sessions
  • Flexible benefits scheme with options of:
  • private health cover
  • private dental cover
  • additional company pension contributions
  • additional holidays (up to an extra 2 days)
  • wellbeing contribution
  • charity contributions
  • tree planting


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