Operations Manager

3 days ago

England, UK, United Kingdom Nationwide Building Society Part time

As a Financial Crime Operations Manager in Fraud Analytics, you’ll play a leading role in managing our Fraud consultants. You’ll be part of a high performing team of experts who apply their Fraud knowledge and analytical skills to ensure the Society effectively manages risk, becomes the best it can be and protects members from Fraud.


You’ll provide steer to your team, as well as influence your stakeholders, to make sure our team reacts to the ever changing risks posed by fraudsters. You’ll need to think strategically to ensure we’re set up for success in the future as well as closely managing current and emerging fraud risks. You’ll need to balance the effectiveness and efficiency of our controls, ensuring we maintain a rigorous approach which stands up to scrutiny and reflects industry best practice.


This role is in a department with an outstanding reputation, captivating subject matter and industry leading results that will see you work alongside advanced detection systems, reacting to ever changing methods of financial crime, whilst striving to deliver exceptional member experience. The Economic Crime department are responsible for protecting Nationwide and its members from all types of financial crime, including; Scams, Transaction Monitoring & Unauthorised Fraud.


At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.


For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, at one of our offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

You’ll be expected to work from either:- London, Swindon, Northampton, Bournemouth, Sheffield, Wakefield, Dunfermline, Glasgow or Manchester twice per week.


  • To locally implement and continually review the People & Culture Strategy to achieve a high performing team. This should include creating consistent sustainable work practices in the following areas:


Reward and Recognition

Training and Development

Performance Management

Recruitment and Succession Planning


  • To develop and sustain a continuous improvement culture that improves performance through identification of best practice and superior implementation.
  • Develop an effective network to facilitate internal feedback and manage team reputation.
  • Support the delivery of projects in accordance with objectives, budgets and time-scales, using the agreed methodology.
  • Ensure all processes, procedures and people remain compliant
  • Manage, maintain and mitigate risk, ensuring escalation where appropriate
  • Ensure an effective Business Continuity plan is in place and tested


About you

You will be / have:-

  • A natural leader with recent experience of leading a team of people within a fraud environment.
  • Proven decision making skills that demonstrate an ability to drive a change agenda and clearly identify business priorities.
  • The ability to drive innovation at all levels that fosters an environment of idea generation to improve the business model.
  • Effective and persuasive communicator at all levels
  • Real commitment to delivering for the customer
  • Interpersonal skills, i.e. motivation, coaching, giving and receiving feedback
  • A logical approach and ability to think laterally
  • Energetic and inquisitive
  • Strong awareness of people management techniques
  • Efficient and effective personal organisation
  • A person with high personal standards, showing the ability to be influential, flexible, decisive, confident and use leadership and team skills to deliver results


Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

  • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
  • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
  • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.


The extras you'll get

There are all sorts of employee benefits available at Nationwide, including:

  • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
  • Up to 2 days of paid volunteering a year
  • Life assurance worth 8x your salary
  • A great selection of additional benefits through our salary sacrifice scheme
  • Wellhub – Access to a range of free and paid options for health and wellness.
  • Access to an annual performance related bonus
  • Access to training to help you develop and progress your career
  • 25 days holiday, pro rata

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