Network Support Specialist

4 weeks ago


Stowmarket UK, Suffolk, United Kingdom neoci Full time

Our client is hiring for a Network Support Specialist to join their team based at the Stowmarket office


Location: Hybrid role; applicants must reside in or near Stowmarket, Ipswich, or within a reasonable commuting distance.


About the Job

We are a leading provider of fleet charging and infrastructure solutions for electric vehicles, including cars, vans, buses, and trucks, across the UK and Europe. Our commitment to turnkey solutions for fleets, along with exceptional hardware and software support, positions us for significant growth in delivering energy autonomy to businesses globally.

Our comprehensive fleet solutions cover everything required to electrify vehicle fleets efficiently and effectively, from design to deployment. We accelerate the electrification of return-to-depot or return-to-home fleets at any stage of their journey.

Despite being a young and ambitious company, we count Amazon, DHL, Sainsbury’s, Tesco, and Go-Ahead among our customers. With over 80,000 charging stations sold in more than 30 countries, we have earned the trust of diverse fleet and individual customers. Our rapid growth and innovation have earned us a spot on Deloitte’s 2022 Fast 50 list of the fastest-growing technology companies in the UK, and we have placed in the top 50 of the Financial Times’ FT1000 list for two consecutive years.


About the Role

As an EV Charging Network Support Specialist, you will:

  • Proactively monitor our customers' EV charging networks.
  • Provide support and manage incidents as they arise.
  • Act as the single point of contact for all EV charging issues.
  • Manage support tickets through the incident management process.
  • Resolve issues remotely or escalate to 3rd Line Support when necessary.


This role requires working 12-hour shifts on a rotating schedule (4 days on, 4 days off), covering both day (6 am-6 pm) and night (6 pm-6 am) shifts, including holidays. We offer an increased holiday allowance of 33 days to accommodate this schedule.


Responsibilities of a Network Support Specialist

  • Provide strong technical support in response to monitoring alerts, replicating issues, and raising bugs as needed.
  • Support partner chargers/sites as required, resolving remote issues where possible or organizing site visits according to SLAs.
  • Proactively manage alerts from monitoring systems, initiate diagnostics, escalate to appropriate third parties, and manage through to closure.
  • Liaise with third-party suppliers, contractors, and customer engineering teams.
  • Ensure timely service for technical support requests, troubleshooting, and fault diagnosis within agreed SLAs.
  • Document ongoing actions and status of problems in multiple platforms and systems.
  • Assist in coordinating operations and engineering teams to identify errors and anomalies.


Key Skills

  • Experience in a technical/customer support environment, ideally within the technology or EV industry.
  • Experience working shift patterns in the technology sector.
  • Familiarity with monitoring and alerting systems.
  • Good IT skills.
  • Additional European language skills are a plus.


Benefits

  • Health insurance
  • Group income protection
  • Group life assurance
  • Enhanced maternity/paternity leave
  • Access to Employee Assistance Program (EAP)
  • Charger discount
  • 25 days annual leave plus Christmas shutdown and bank holidays
  • ...and more



  • Stowmarket, Suffolk, United Kingdom neoci Full time

    Job DescriptionOur client is hiring for a Network Support Specialist to join their team based at the Stowmarket officeLocation: Hybrid role; applicants must reside in or near Stowmarket, Ipswich, or within a reasonable commuting distance.About the JobWe are a leading provider of fleet charging and infrastructure solutions for electric vehicles, including...

  • Support Specialist

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom neoci Full time

    About the JobnThis is a hybrid role—please only apply if you live in the Stowmarket, Ipswich area, or other locations within easy driving or public transport distance.nWe are the leading provider of fleet charging and infrastructure solutions for electric cars, vans, buses, and trucks in the UK and Europe. Committed to offering turnkey solutions for...

  • Support Specialist

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom neoci Full time

    About the JobThis is a hybrid role—please only apply if you live in the Stowmarket, Ipswich area, or other locations within easy driving or public transport distance.We are the leading provider of fleet charging and infrastructure solutions for electric cars, vans, buses, and trucks in the UK and Europe. Committed to offering turnkey solutions for fleets,...


  • Stowmarket, Suffolk, United Kingdom Pertemps Education Network Full time

    Are you an experienced Learning Support Practitioner, 1:1 Support Specialist, or SEN Teaching Assistant? Are you an individual with a knowledge & interest in Autism & Complex Needs within an Educational setting? Pertemps Education are currently working in partnership with an outstanding specialist SEN school based just out of Stowmarket. This school is a...

  • Loyalty Specialist

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Pertemps Education Network Full time

    Are you an individual with a knowledge & interest in Autism & Complex Needs within an Educational setting? This school is a dynamic provision of special education, setting the standard across East Anglia for young people with autism, social emotional mental health, and additional complex needs between the ages of 11 and 16 years. The school has a very...

  • Employment Specialist

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    Working within a team helping patients of Norfolk and Suffolk NHS Foundation Trust to gain and sustain in paid employment utilising the Individual Placement and Support model.Employment Specialist, Suffolk (Stowmarket area)Would you like an opportunity to help people who have mental health needs find work and help sustain employment where relevant? Do you...


  • Stowmarket, Suffolk, United Kingdom Sanctuary Personnel Ltd Full time £25 - £26

    Sanctuary Personnel is currently looking for an experienced Band 6Perinatal Specialist(CPN) to take on a new ongoing contract role, working as a Mental Health Practitioner. Location: Stowmarket Pay Rate: £ £25.58per hour (assignment rate) Contract Type: Locum, 3-month contract Shift Pattern: Full time hours per week. Duties: Provide support to...

  • Transport Admin

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyA growing and reputable business, who are looking to grow their transport team. Your new roleThis is a new Transport Administrator job supporting a busy and vibrant transport team. Main duties include:Processing paperwork, booking in deliveries and booking on courier ordersSpeaking to customers and drivers to ensure everything is working in a...

  • Insurance Advisor

    22 hours ago


    Stowmarket, Suffolk, United Kingdom Employment Specialist Full time

    Our growing Insurance Broking client are looking to recruit a new Insurance Advisor to join their team.You will be responsible for handling Home and Motor Insurance and will be dealing with all aspects of broking, New Business, MTA's and Renewals for your clients.Our Client are a strongly Community focused Broker, so being able to support your customers with...

  • Employment Specialist

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Essex Partnership University NHS Foundation Trust Full time

    Working within a team helping patients of Norfolk and Suffolk NHS Foundation Trust to gain and sustain in paid employment utilising the Individual Placement and Support model.

  • Sales Manager

    2 weeks ago


    Ipswich, UK, Suffolk, United Kingdom Helm Specialist Recruitment Full time

    Helm recruitment is working with a growing logistics business to recruit for a Logistics Sales Manager to be based in their Ipswich office.As Logistics Sales Manager, you will be the face of the company and involved in promoting the logistics and forwarding services to potential clients.Other duties include:Identify and target potential clients through...


  • Stowmarket, Suffolk, United Kingdom Livability Full time

    **Rehabilitation Assistant ( Neuro Acquired Brain injury including Stroke)**Livability Icanho**Full time hours) Monday to Friday 8.30am 4.30pm**Salary £20,865We have an exciting opportunity for a rehabilitation assistant to join our community based specialist team based in Stowmarket Suffolk.The service is run by national charity Livability. Our specialist...

  • Clinical Team Leader

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Management The Clinical Team Leader role is responsible for the operational management of a range of aspects of service delivery within the team. Responsible for the line management of identified staff within the team, to include CPD, performance management, staff appraisals and relevant HR issues. Responsible for the proactive recruitment of new staff and...

  • Teaching Assistant

    1 week ago


    Stowmarket, Suffolk, United Kingdom Wetheringsett CEVC Primary School Full time

    Wetheringsett Primary School, Stowmarket IP13 7EA:- £20,812 pro rata:- Full Time:- Fixed Term (for as long as the child is at the school):- Reference: 9018:- Required from 4 September 2023We are seeking a committed and dedicated one-to-one teaching support assistant to join our small and friendly school. The post is a fixed term position supporting a child...


  • Leiston, UK, Suffolk, United Kingdom G4S Full time

    About the Role We have an exciting new opportunity to join our Technical Support Team. As a Technical Support Engineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a pre-production and production system. Provide the maintenance and...


  • Leiston, UK, Suffolk, United Kingdom G4S Full time

    About the Role We have an exciting new opportunity to join our Technical Support Team. As a Technical Support Engineer you will be providing technical expertise and support to engineers during installation and commissioning of security systems across the customer site including both a pre-production and production system. Provide the maintenance and...

  • Schools Project Lead

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom The Mix Stowmarket Ltd. Full time

    Job title: Schools Project LeadResponsible to:Youth Work DirectorSalary:up to £27,500 per annum, depending on experienceHours of work:37.5Locations: Across multiple secondary and primary schools in Mid Suffolk and The Mix head office in Stowmarket, SuffolkJob Purpose: Lead our programme of youth work delivery based in schools across Mid-Suffolk.Contract...


  • Leiston, UK, Suffolk, United Kingdom Maclean Moore Full time

    Desktop Support Engineer | Leiston | Onsite | Initial 6 months | BPSS or SC Clearance required Maclean Moore have partnered with a global consultancy who are looking to hire a Desktop Support Engineer who can join them on a long term project in Leiston.Role: Desktop Support EngineerDuration: 6 Months, extended beyondLocation: Leiston - OnsiteUp to 200 a day,...

  • Nurse - Remote

    2 weeks ago


    Stowmarket, Suffolk, United Kingdom Sanctuary Personnel Ltd Full time £28 - £31

    Sanctuary Personnel is currently seeking an experienced Band 7 ADHD Nurse to take on a new locum opportunity based in Stowmarket.Contract Type: Locum, 3-month contract 98per hour (assignment rate) Provide advice and leadership to clinical staff in areas related to clinical care including, treatment, therapy and clinical risk assessment and management ...


  • Stowmarket, Suffolk, United Kingdom Heart of Suffolk Distillery Ltd Full time

    Job Title: Distillery ApprenticeSalary: £10,296 per year (This will increase with the National Wage Increase in April)Hours: 37.5 hours per week (variable, please see below for details).Accountable to: Managing DirectorOverview:The Heart of Suffolk Distillery is at an exciting point in its growth and we are looking to welcome a Distillery Apprentice into...