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Floor Manager for Conferences and Events

2 months ago

Birmingham, West Midlands, United Kingdom Hilton Birmingham Metropole Full time

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.-No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

  • Annual salary:£26,000 to£26,504 per annum depending on experience
  • Freeand healthymealswhen on duty
  • Grow your Career
  • Personal Developmentprogrammes designed to support you at every step of your career
  • A chance to make a differencethrough our Corporate Responsibility programmes Find out what and how we are doing
  • Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts:with Perks at Work
  • Free car park
  • Subsidised Taxibetween 12am and 7am
  • Holiday:28 days including bank holidays (increasing yearly to up to 33 days)
  • Guest Experience Day:1 night stay with breakfast and dinner
  • Modern and inclusiveTeam Members areas

A Conference and Events Floor Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

  • Manage all Conference and Events floor operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Aware of trends and propose ideas to build the range and quality of Conference and Banquet

What are we looking for?

  • Strong knowledge of hotel/leisure/service sector
  • Degree or diploma in Hotel Management or equivalent
  • Record of success in Conference and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to create a winning team

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company


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