Technical Support Analyst

4 weeks ago


Birmingham UK, West Midlands, United Kingdom InterQuest Group Full time

We are currently recruiting for a Technical Support Analyst based in Birmingham who will focus on our client's workplace enhancement platform, understanding user queries, performing root cause analysis to triage and classify reported issues which could be software or hardware related.


You will need an analytical mindset and a desire to gain a breadth of both functional and technical knowledge across both software and hardware platforms.


Location: Birmingham

Length: Permanent, full-time

Environment: 50% hybrid working


Responsibilities:

  • Performs appropriate triage activities to support response within service level agreements.
  • Ensures timely and accurate updates to support tickets.
  • Responsible for ensuring any issues or concerns with support service levels are escalated in a timely manner to enable action and resolution.
  • Provide feedback to update, maintain and create relevant support guidelines and knowledge base, processes and procedures which contribute to improving the customer experience and reducing support related issues.
  • Responsible for not just maintaining but improving customer satisfaction.


Key Experience:

  • Previous experience in a technical or support role and ability to use varying tools and techniques to support issue resolution.
  • Experience of working in an application support role or super user type role for SaaS products and/or with custom developed application solutions.
  • Proven excellent customer communication and relationship building skills, with the ability to liaise at non-technical and technical level.
  • Experience of a Service Management Framework (ITIL) would be advantageous but not essential.
  • An inquisitive mind-set and a desire to learn.


  • IFS Technical Analyst

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom IT Works Recruitment LTD Full time

    I'm working with a client in the East of England who is looking to hire an IFS Technical Analyst.They are seeking a talented and experienced IFS ERP Technical Analyst to join their team. As an IFS ERP Technical Analyst, you will play a critical role in ensuring the successful implementation and ongoing maintenance of our IFS ERP system. This position...

  • IFS Technical Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom IT Works Recruitment LTD Full time

    I'm working with a client in the East of England who is looking to hire an IFS Technical Analyst.They are seeking a talented and experienced IFS ERP Technical Analyst to join their team. As an IFS ERP Technical Analyst, you will play a critical role in ensuring the successful implementation and ongoing maintenance of our IFS ERP system. This position...


  • Wolverhampton, UK, West Midlands, United Kingdom Revoco Full time

    Technical Support Analyst 5 days a week - WolverhamptonCompetitive Salary with bonusWe are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an impact on the world in a big way. Some of the main responsibilities are:Diagnose and...


  • Wolverhampton, UK, West Midlands, United Kingdom Revoco Full time

    Technical Support Analyst 5 days a week - WolverhamptonCompetitive Salary with bonusWe are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an impact on the world in a big way. Some of the main responsibilities are:Diagnose and...


  • Birmingham, UK, West Midlands, United Kingdom SF Technology Solutions Full time

    NetSuite support Analyst with demonstrable experience supporting business process and change improvements is sought by a market leading automotive investment organisation based in Birmingham. With a 30 year pedigree of utilizing international trade relationships to help their clients thrive in new marketplaces this company are looking for a NetSuite Support...


  • Birmingham, UK, West Midlands, United Kingdom Grace May Full time

    This is a great opportunity to join a Global Organisation and become part of a highly regarded IT team.In the role you will be a focal point of contact for technical support needs. You will have experience working within an IT Service support environment providing 1st line IT Support and have good exposure to Microsoft windows and office suite. The most...

  • Data Analyst

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Unemployed Professsor Full time

    As a Data Analyst, you will play a key role in interpreting complex data sets, identifying trends, and providing valuable recommendations to support decision-making across the organization.Responsibilities:Collect, clean, and manipulate large volumes of data from various sources to ensure accuracy and reliability.Analyze data to identify patterns, trends,...


  • Oldbury, UK, West Midlands, United Kingdom Pimlico Banks Recruitment Full time

    Customer Support Analyst - Service DeskOur Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 3 month contract. As a Customer Support Analyst you will work proactively with customers to support a range of issues and queries across multiple business areas. This...

  • Service Desk Analyst

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom THOMAX Full time

    The CompanyJoin our industry-leading team in the fast moving supply chain technology space, with clients across the globe.Thomax is a rapidly growing developer of SaaS cloud-based supply chain software, with our technology powering millions of parcel movements each year across a wide range of sectors and businesses. Originally founded in Australia, Thomax...


  • Birmingham, UK, West Midlands, United Kingdom Stratospherec Limited Full time

    Application Support Analyst - Hybrid working - 2 days in the Birmingham office My client is a multi-national Software company specialising in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies.Their ERP Software platform is the core product designed to be feature-rich,...

  • Business Analyst

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom James Adams Full time

    We're seeking a Business Analyst to join a company dedicated to driving innovation and delivering top-tier solutions to their clients. As a leading player in the industry, their commitment to excellence is reflected in everything they do. Job Overview: We are looking for a talented Business Analyst to join the team. In this role, you will be responsible...


  • Birmingham, UK, West Midlands, United Kingdom James Adams Full time

    James Adams is currently looking for an experienced IT Service Desk Analyst to work in the heart of Birmingham. This is a permanent role with an excellent opportunity to work non-social for bonus pay for those extra earners (optional!).About the Role:My client Birmingham-based IT Service Desk seeks a talented Analyst to provide exceptional technical support...


  • Birmingham, UK, West Midlands, United Kingdom IRIS #foundbyiris Full time

    Job Title: Service Delivery AnalystSalary: £30kLocation: Birmingham A leading brand in the UK is seeking a highly motivated and skilled Service Delivery Analyst to join their IT team at their Head Office in Birmingham. The successful candidate will play a crucial role in ensuring the effective delivery and support of IT services across the organisation....

  • Citrix Analyst

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom Cornwallis Elt Full time

    Citrix Technology Analyst – Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate...

  • Citrix Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Cornwallis Elt Full time

    Citrix Technology Analyst – Investment Management, Citrix, Azure, Terraform, Windows Our client, a Birmingham based Investment Manager, are looking for a Citrix Technology Analyst to join them on a permanent basis. You will be joining their global Infrastructure Technology team working across a range of business-critical projects. The successful candidate...

  • PMO Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Lorien Full time

    PMO Analyst6 Month ContractVia UmbrellaBirmingham (Hybrid)Our Life and Pensions client require a PMO Analyst to help support on an exciting project for an initial 6 months contract.Skills required:Financial trackingBenefits trackingDependency managementRAID and assurance of all governance activitiesStrong experience of Stakeholder managementSupport with...

  • PMO Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Lorien Full time

    PMO Analyst6 Month ContractVia UmbrellaBirmingham (Hybrid)Our Life and Pensions client require a PMO Analyst to help support on an exciting project for an initial 6 months contract.Skills required:Financial trackingBenefits trackingDependency managementRAID and assurance of all governance activitiesStrong experience of Stakeholder managementSupport with...

  • Data Analyst

    2 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Amtis - Digital, Technology, Transformation Full time

    Data Analyst £165pd - 6 month Outside IR35 - Birmingham. Suitable candidates will be immediately available and have advanced MS excel skills, working on a data validation project you will be requesting, collating and importing various data sets from circa 30+ sources, building into a standard data model, able to validate, cleanse spot duplications and...

  • Test Analyst

    1 month ago


    Birmingham, UK, West Midlands, United Kingdom Click Recruitment Full time

    We have an excellent Test Analyst (IT Systems) job opportunity on a FTC until September 2025. The role has generous holidays and excellent pension scheme.Candidates applying for this position must have the following skills and experience:-Proven experience developing a testing strategy and test plans for an enterprise level application.Proven experience with...

  • Test Analyst

    4 weeks ago


    Birmingham, UK, West Midlands, United Kingdom Click Recruitment Full time

    We have an excellent Test Analyst (IT Systems) job opportunity on a FTC until September 2025. The role has generous holidays and excellent pension scheme.Candidates applying for this position must have the following skills and experience:-Proven experience developing a testing strategy and test plans for an enterprise level application.Proven experience with...