Financial Services Manager

3 weeks ago

Walsall UK, West Midlands, United Kingdom Venesky Brown Full time

Venesky-Brown’s client, a public sector organisation in Walsall, is currently looking to recruit an Adults Social Care Financial Services Manager for an initial 6 - 12 month contract on a rate of £346.15 PAYE - £450 umbrella. This role will be hybrid working with 2-3 days in the office per week.


Responsibilities:


- Ensuring successful delivery of the organisation’s approach to fair cost of care, social care reform development and implementation, aligning strategies, policies and leadership and ways of thinking and working.

- Corporately owns customer debt resolution and improving processes and department strategies.

- To modify and maintain, when required, a streamlined and efficient customer service approach whilst ensuring customers understand their obligation to contribute to care based on the organisation’s Adult Social Care Charging Policy and the Care Act 2014, as well act as the lead in developing and reviewing any new or old policies required within the service.

- Lead the department on benefit maximisation analysis and guidance to customers requiring new residential or community care, or a review on their entitled benefits.

- Advising on developing and design of purchasing and monitoring frameworks (care homes, home care, reablement, supported living, etc) to mitigate fair cost, transparency with key provider stakeholders and monitoring tools to allow transparency in how services are run and the economical sustainability.

- Advising, supporting, and developing budgets across services, contracts, and initiatives.

- Managing complex and controversial matters within the organisation and suppliers and providing guidance and advice with partnership organisations on changes in demography circumstances within the organisation.

- To be responsible for initiating transformational change and the development of a strategic vision, operational and business planning for the Social Care Financial Service

- To provide strategic direction and leadership for services which includes: Community and Residential Care financial assessments, Deferred payments, Direct payments, Independent Personal Budgets, Commissioned Services Payment, Appointeeship and Deputyship, Self-funders and Brokerage

- To be accountable for the effective management of the service portfolio.

- To be responsible for the development of a performance framework aligned to service performance, delivery and benefits rationalisation.

- To ensure financial assessment decisions are in line with Statutory Guidance.

- To manage complex cases, applying discretion and judgement in relation to the policy guidelines.

- Continuously strive to drive up the quality-of-service provision and the collection rate of care charges, whilst ensuring residents are provided with comprehensive information on paying for care in the most efficient and effective way.

- To work in collaboration with the Finance and Income Teams in the development of an ASC Debt Recovery Policy linked to client debt.

- To respond effectively to Local Ombudsman complaints associated with Client Finance and Charging Services.

- Manage staff to ensure verification and validation of capital assets and benefit maximisation


Essential Skills:

- Educated to post graduate level with substantial management experience at a senior level within an Adult Social Care financial assessment/charging environment, and/or commissioning and procurement and/or social care operations.

- Ability to interpret, understand and communicate complex advice on legal and/or financial issues in an understandable way to staff members and to service users.

- Ability to work with stakeholders to resolve conflict and remove impediments through problem-solving, negotiation, open communication and direct influencing.

- Ability to develop and implement change and support the transformation of new ways of working.

- High level of strategic planning and organisational skills, including forward planning and forecasting.

- Excellent leadership and management skills with a track record in developing staff and improving performance.

- Ability to write clear and accurate reports.

- Ability to manage and motivate a team of staff (which may be multi-disciplinary) to achieve team goals address performance issues using the organisation’s HR people management procedures and formal performance where necessary.

- Demonstrable technical knowledge in the following areas: Deputyship and the Court of Protection, Appointeeship, Charges for Residential Accommodation (CRAG), non-residential financial assessments, Deferred Payments, Direct Payments, Independent Personal Budgets, Self Funders and debt recovery.

- Working knowledge of relevant legislation and their implications for this specific area of work.

- Excellent working knowledge of the political landscape, legislative frameworks, and regional and national drivers surrounding the area of specialism.

- Knowledge and experience of assessing the financial viability of service delivery models, benchmarking services, undertaking options appraisals, evaluating alternative options to ascertain if services continue to deliver value for money.

- Experience of maximising the organisation’s income through efficient and accurate processing of caseloads, applying performance management techniques to monitor productivity and quality of staff work.

- Complex cases - Demonstrable experience and knowledge of utilising various problem-solving methodologies, approaches and techniques to identify root causes of problems, identify solutions, implement the solution, evaluate outcome and arrive at conclusions.

- Demonstrable experience of drafting strategies, policy and guidance acquired through experience in relevant/specific field.

- Experience of delivering contentious changes to service delivery and leading on consultations, negotiating, developing counter proposals, and implementing proposals.

- Experience of leading on the development of business systems, processes and policies, strategies and initiatives in order to ensure they are in line with strategic business objectives, Government legislation and contribute to continuous improvement in service delivery.

- A comprehensive understanding of Adult Social Care financial assessment, direct payments and debt recovery

- Experience of developing and implementing Adult Social Care policies and strategies aligned to Charging and Vulnerable Adults Debt Recovery.

- Experience and knowledge of implementing strategies to maximise income and reduce client debt.


If you would like to hear more about this opportunity please get in touch.

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