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City of London, Central London, United Kingdom Staycity Aparthotels Full time

Wilde is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Amsterdam, Lisbon and many more.

At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.

We are seeking an experienced and motivated General Manager for our brand new Aparthotel on Liverpool St, London. As the General Manager, you will be responsible for the overall operation of the hotel and will play a pivotal role in achieving our business goals. Developing and retaining a high-performing team, building connections to the local community and driving revenue through strategic initiatives, will be key to your success in this role.

Benefits:

We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:

  • Generous holiday allowance
  • Paid Maternity, Surrogacy, Adoptive & Paternity leave
  • Annual Bonus, based on your contribution and impact
  • Discounted rates for overnight stays for you, and your family and friends
  • Refer and earn scheme if you successfully refer a friend to work with us
  • Refer and earn scheme if you successfully refer a friend to work with us
  • Volunteer days: 2 paid volunteer days per year to support causes in your local community
  • EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)
  • Option to participate in Cycle to Work scheme

What you can do for us

  • Support the Operations Manager, and HODs in all aspects of running the property, including front office, housekeeping, maintenance, sales and revenue
  • Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner
  • Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
  • Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the MD any shortcomings as soon as possible
  • Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations
  • Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals
  • Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
  • Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

Required Skills and Experience

  • Proven leadership experience and 3+ years in a similar role within a lifestyle hotel or aparthotel - this is essential
  • Humble and approachable, fostering a positive and inclusive work environment
  • Forward-thinking and innovative, always looking for opportunities to improve operations
  • Self-motivated and able to inspire and lead the team effectively
  • Energetic, flexible, and adaptable to changing circumstances
  • Possesses a keen eye for detail and is highly organized
  • Successful history of driving revenues through strategic commercial management
  • Ability to adapt effectively and make decisions under pressure
  • Proficiency in engaging in strategic business discussions at a higher level
  • Demonstrated success in driving revenues through the strategic management of commercial initiatives
  • Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business
  • Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team
  • A bachelor's degree in Hospitality Management or a related field is preferred

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you So, join us in this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.


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