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Group Account Director

2 months ago

London, UK, United Kingdom REDSOFA GROUP Full time

Brilliant opportunity to join a world-class, famous and award-winning global advertising agency. Thie role is to work on a CRM Client, L across different aspects of the Group businesses that encompasses a wide range of product different areas. They’re looking for someone with a passion for Customer Experience, who has experience of working on loyalty/CRM/CX and Branding and Content and if possible, has previous knowledge of working on financial accounts which includes the delivery of complex creative and digital campaigns.

Here’s what you’ll be doing…

Building client relationships

Develop unbreakable relationships with senior level clients that is one of trusted partner, based on proven track record.

Confidently lead conversations and problem solve in the moment as required, and act as a point of escalation for junior/mid clients.

Understand the strategic, and business context the client is operating in and uses this knowledge to develop solutions in a way that is effective for the client.

Making work they'e proud of

Collaborates confidently with colleagues and lead the account handling team to find the best strategic and creative solution to the clients’ business problem.

Demonstrates their ability for creative problem solving in how they approach every task – whether that’s identifying a way to improve the internal process or co-creating an inspiring way to workshop a strategic challenge. Able to consider different angles on a brief – a non-linear thinker.

Responsibility & accountability

Takes responsibility for direction of the account along with the Managing Partner and is accountable for both the work, and the process.

Understands that they are accountable for the actions of the account team reporting into them on projects; guiding them and intervening and managing up as required.

Commercial Acumen

Able to recognise the commercial implications of agency decisions and external influences and manage the internal and client conversations arising from these.

Will manage client expectations when having to charge more for out-of-scope work in a manner which does not expose the agency to financial risk.

Is well informed about the commercials of all projects they are responsible for, managing the team the ensure budgets are managed effectively, and forecasts are accurate.

Contributes to growth of the account.

Problem solving & decision making

Approaches each task with a clear understanding of the business issue the client is trying to solve, and can measure the brief against this, and the strategy, to ensure the right work is developed.

Thinks laterally about how problems can be solved.

Acts as an escalation point for the team in resolving issues.

A bit about you:

Armed with your experience and proven ability to think and do, you can problem solve, and create highly effective and fruitful working relationships with clients and colleagues. You’ll be an integral part of the team transitioning, onboarding, and leading on the day to day of this account. As part of the team, you’ll have the opportunity to work with an excellent strategy team as well as project management, and exceptional creatives, to deliver excellence in customer journeys, and campaigns across email, direct mail, social and digital.