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Global Workstream Lead

4 months ago

London UK, UK, United Kingdom Informa Full time

Informa is a leading business intelligence, events, and academic publishing business operating in the Knowledge and Information Economy.

Our leading brands and expert teams create intelligence-based products and data-driven services, convene communities in person and digitally and provide access to cutting-edge research for customers working in specialist markets, worldwide.

We are listed on London Stock Exchange and a member of the FTSE 100, operating in more than 30 countries and employing over 11,000 people globally.

Informa’s divisions include:

  • Informa Connect, a specialist in content-driven events and digital communities that allow professionals to meet, connect, learn and share knowledge.
  • Informa Markets, creating platforms for international markets to trade, innovate and grow. Through over 500 leading brands, our exhibitions, specialist digital content and data solutions allow customers operating in specialist markets to meet and trade, and for their businesses and markets to thrive.
  • Informa Tech, a division bringing specialism in technology. We aim to inspire the global technology community to design, build and run a better digital world through research, media, training and events that inform, educate and connect businesses and professionals working in technology.
  • Taylor & Francis, specialist in scholarly research and in helping academic and research communities make new breakthroughs. We commission, curate, produce and publish scholarly research and reference-led content in specialist subject areas, helping to advance research and enabling knowledge to be discovered and shared.
  • Global Support is Informa's fifth division, with major hubs in the United Kingdom, United States, Hong Kong and Singapore as well as several smaller locations. As the team behind the teams, Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa's operating divisions, enabling our commercial teams to focus on their markets and customers.

Job Description

Role Profile

Ideally this role is based 2 days in our Colchester office and 1 day from London, 2 days from home. However, we will consider London based candidates also.

Reporting into the Global Tax & Finance Project Lead this is a key strategic role within the global finance shared services delivery organisation (FSSDO) which is accountable for the effective coordination and leadership of global R2R activities & deliverables in all integration and change projects, on behalf of the global delivery teams. This will include M&A and other strategic projects (which are defined as impacting all regions and all process areas). The role will be responsible for ensuring that all operational Centre of Excellence (Cash Operations, Intercompany, fixed asset & payroll) & T&FA requirements (including resourcing) are captured at the planning stages of each project and that all key milestones and deliverables are met.

Key Responsibilities

Management / General

  • Act as the COE &T&FA lead on behalf of the FSSDO for all disposals, acquisitions, restructuring, integrations and other strategic project activities. This will include liaising with the Corp M&A team, GBS Integration teams, business stakeholders, as well as stakeholders in acquiring/ selling entities
  • Responsible for ensuring that operational COE & T&FA requirements (including resourcing) are captured & considered at the planning stages and throughout each project.
  • Act as the lead and coordinator on behalf of the global R2R community to ensure that the delivery teams meet the deliverables required to support these change initiatives at all times, this will include:
    • Data requests during due diligence
    • Drafting Transitional Service Agreements
    • Drafting separation plans
    • Review and sign-off of finance systems blueprints
    • Supporting Project Managers with planning
    • Coordination of UAT & data migration
    • Identifying any process changes which are required and work with the GPOs to ensure that appropriate global controls are in place.
    • Identify additional resourcing requirements to support project activities and ongoing BAU and TSA obligations
  • Ensure that COE & T&FA delivery resource requirements to support project are captured at the planning stages, and track that recruitment and onboarding is happening according to deadlines.
  • Work with GPO and Enterprise Analytics team to ensure that effective KPI reporting is in place to ensure that R2R operations can be accurately reported on during change projects, and that mechanisms are put in place to address issues in a timely manner.
  • Ensure that the global working capital impacts are considered, and reported on for these projects
  • Act as the liaison between COE and T&FA delivery teams and project teams/ external parties
  • Ensure all acquisition and disposal accounting in the underlying ledgers is understood and appropriate documentation is prepared
  • Drive for consistent and efficient COE & T&FA processes & system improvements on behalf of the global R2R community
  • Role will also liaise with the leads in R2R, COE, O2C, P2P, Payroll, Tax & Financial Accounting Towers to support the M&A processes, including the support of any financial due diligence required from the Finance SSDO
  • Oversee the COE and T&FA integration and on-boarding process until full handover to operational Finance SSDO
  • Lead the COE & T&FA aspects of deliverables required to support each TSA.
  • Liaison on behalf of Finance SSC for all COE & T&FA data requests
  • Ensuring that learnings from each project are taken forward as improvements for future projects
  • Provide regular status update reporting to project managers and delivery leadership for COE & T&FA on all projects to clearly show progress, risk & issues, future requirements, etc.
  • Ensure there is regular communication with the R2R delivery teams throughout the project, that they are clear on what is expected from them both during the project and when it transitions into BAU
  • Identify any training requirements as a result of any new process and ensure appropriate plans are in place for these to be delivered to the delivery teams
  • Offer support & guidance to colleagues on difficult issues as the subject matter expert & leader in the team. You will also be considered as a specialist in the specific area you are working in and responsible for the more complex R2R transactions.
  • Flag any control risks to the Internal Controls team as early as possible.
  • Encourage an environment in which people value diversity either in recruitment, team formation and/or in developing plans and strategies.
  • Build and develop an efficient and effective team; recruit and retain the best people for the job and actively plan for succession to develop and replace individuals effectively.
  • Ensure required approvals are completed in a timely manner

Process Change

  • Responsible for driving improvement across your team & providing recommendations
  • Play an active role in driving for change and continuous improvement in the business and within finance; highlight potential process or control improvement opportunities with a key focus on customer experience
  • Ensure all applicable R2R process exceptions are clearly documented, reviewed and approved by key stakeholders.
  • Work with the business and Global Process Owners to help identify and implement any changes to processes necessary through changing business requirements and ensure that the delivery leads are aware of the key process changes and how they will need to operate
  • Attend governance meetings over financial processing/processes as required to report on issues and to take away actions as appropriate

Leadership:

  • Ensure that appropriate People Development tools are utilised throughout your team consistently and fairly to ensure optimum performance of all colleagues concentrating on both technical and soft skill development in conjunction with local HR colleagues
  • Ensure that planning and prioritisation of work within the team is enough to achieve deadlines and deliverables
  • Encourage an environment in which people value diversity either in recruitment, team formation and/or in developing plans and strategies.
  • Bring team members into discussions so that they can contribute their ideas, are involved in setting team objectives and feel engaged on issues that affect them.
  • Support, assist and cover team members where necessary



Qualifications

Management & Qualifications

  • ACA/ACCA/CIMA qualified with at least 5 years PQE
  • Strong academic background
  • Deep experience of complex COE & T&FA operations is essential
  • Experience of managing and governing BPO delivery from a centralised and outsourced finance shared service function– desirable, not essential
  • In depth knowledge and understanding of SSC processes and how these fit into the wider environment
  • Excellent knowledge of working in global business environment with sound understanding of global process and transactional flows
  • Knowledge of dealing with mergers, acquisitions and disposals
  • Excellent knowledge of lean, Six Sigma or other continuous improvement methodologies preferred
  • Proven experience driving optimum performance of all colleagues concentrating on both technical and soft skill development.
  • Solid planning and prioritisation skills to maintain and improve performance metrics.
  • Proven talent management experience with solid examples of succession planning and developing a team of mixed skill levels.
  • Immersive and impactful presentation skills

Skills & Abilities

  • Excellent communication skills at all levels including a wide range of stakeholders within the business
  • Continuously drives & improves processes & systems
  • Excellent problem-solving skills
  • Be pro-active and take initiative and encourage teams to do the same
  • Knowledge and ability to use relevant internal systems
  • Act with integrity, tact and diplomacy
  • Excellent influencing skills
  • Highly organised, diligent with attention to detail and the ability to maintain these skills whilst working under pressure
  • Advanced skills in Excel, Word and Outlook are essential
  • Impactful and confident presentation skills

Additional Information

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

· Learning and development plan to assist with your career development

· 25 days annual leave, 4 days for volunteering and a day off for your birthday

· Competitive Benefits

· Work with high quality specialist products

· Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration

· Share-Match options - become a shareholder

· Regular social events and networking opportunities

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.

As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self. We want all of our candidates to shine in the recruitment process See how Informa handles your personal data when you apply for a job here - Informa Applicant Privacy Notice