Venue Manager

3 weeks ago

Bognor Regis UK, West Sussex, United Kingdom Butlin's Full time

About the Role


We’re looking for passionate leaders to join us at our Bognor Regis Resort as part of our Restaurant and Buffet departments.


As a Venue Manager, you’ll be vital in helping our guests create smiles – getting stuck in to give them a great dining experience You’ll be part of a big team of people who are responsible for providing our guests with an altogether more fun and entertaining holiday.


You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.


You will drive standards and can lead the team to excellence, incorporating all brand standards and Butlin’s way of working


Reporting to the Senior Manager, you’ll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.


You’ll have the ability to drive consistent brand standards whilst being guest-obsessed and operating efficiently in everything you do.


The role will also involve analysing KPIs and stock control systems to maximise gross profit margins and adhering to food safety and health & safety policies.


You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team’s fulfilment at work, ensuring that you are having regular 121s and PDP discussions to support their development and career with Butlin’s.


As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.


Typical working hours cover 5 days over 7 with a variety of shifts with support across the wider department at times and will include weekends, bank holidays and Christmas working.



About You


We are looking for an individual with prior experience in a food & beverage environment, with strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly.


You should be passionate about leading and developing a team and supporting people through regular 121s and coaching.


Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.


You should have experience in managing rotas based on fluctuating guest volumes and experience in working with multi-skilled teams to support other areas of the business based on guest demand. You should be able to demonstrate experience in leading teams to success, including proficiency in managing performance, coaching teams, delivering team training, setting standards and role modelling this behaviour, problem-solving & feedback and being able to manage multiple priorities and adapt quickly to changing requirements.

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