On-site Desktop Support Engineer
2 days ago
Job Description
We are looking for a Stonehouse (Gloucester) based Deskside Support Engineer. In this role you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry.
Main responsibilities:
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analysis and prepares reports on system problem trends and issues.
Tasks will include, but are not limited to:
- Incident management & resolution.
- IMACDs Installations, Moves, Additions, Changes and Deletions
- Provide onsite Hardware Break/Fix support (Dell) and manage OEM warranty provider
- Provide remote support to satellite sites.
- Acts as Smart hands and eyes.
- Provide mobile device support.
- Maintain and update existing network infrastructure.
- Peripheral support.
- Asset, Stock and Loaner equipment management.
- Coordinate all Multi-Function Device (MFD) and network printer installs.
- Instructs customers in the operation and maintenance of systems/equipment.
- Provide Project services as and when required
- Working directly alongside the client, managing own workload, whilst liaising with other teams or vendors to resolution
- Act as a central point of contact for the customer
- Create and maintain accurate documentation
- Performs analysis and prepares reports on system problem trends and issues.
- Participate in operational meetings as required
Essential Skills
- SLA and ticket priority
- Proven trouble shooting skills
- 4 + years previous experience in a similar role
- Support knowledge across Windows 10, O365, AD and SCCM
- Administering Windows Share\File permissions.
- Mobile connectivity (E.g., Android/iPhone)
- Good time management and organisational skills
- Able to follow detailed instructions
- Excellent communicator both face-to-face & over the phone
- Must be able to deal productively with workload with minimal supervision
Desirable
- ServiceNow
- ITIL Certification / Awareness
-
Desktop Support Professional
2 weeks ago
Gloucester, Gloucestershire, United Kingdom DXC Technology Inc. Full timeDesktop Support RoleWe have an exciting opportunity for a talented Desktop Support Engineer to join our team in Gloucester. As a key player in our support team, you will be responsible for delivering exceptional technical support to our customers.Deliver on-site technical support services, including system installation, maintenance, and repair.Serve as a...
-
Cloud Desktop Engineer
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Onyx-Conseil Full timeJob Overview: We are seeking an experienced Cloud Desktop Engineer to join our team. As a Cloud Desktop Engineer, you will be responsible for designing, deploying, and managing cloud-based desktop environments using Azure Virtual Desktop (AVD) and Windows 365 technology.This role requires a strong background in cloud computing, with a focus on Azure and...
-
Virtual Desktop Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Guidant Global Full timeAs a Virtual Desktop Specialist, you will be responsible for supporting the engineering team in designing and implementing secure and efficient virtual desktop infrastructure. The ideal candidate will have experience with Windows Azure Virtual Desktop and Citrix technologies.Key Responsibilities:Design and implement virtual desktop infrastructureMaintain and...
-
Agile Desktop Application Developer
3 days ago
Gloucester, Gloucestershire, United Kingdom Claremont Surety Group, Inc. Full timeJob DescriptionWe are seeking a skilled Java Software Engineer to join our team and work on an advanced desktop application that processes video data. This project requires expertise in complex, high-performance software, and we're looking for someone with a strong background in testing frameworks like Cucumber and JUnit.The successful candidate will develop...
-
Azure Virtual Desktop Engineer
1 week ago
Gloucester, Gloucestershire, United Kingdom Guidant Global Full time £525Job DescriptionWe are looking for a skilled Azure Virtual Desktop Engineer to join our team. The ideal candidate will have extensive experience in deploying cloud infrastructure through IaC, preferably Terraform, and knowledge of Intune MDM, particularly configuration profiles.The successful candidate will also have experience in application deployment and...
-
Windows Azure Desktop Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Guidant Global Full time £525About the Job:Guidant Global is seeking a skilled Windows Azure Virtual Desktop engineer and/or Citrix engineer to join its team.In this role, you will play a key part in supporting, innovating, designing, and transforming our client's remote desktop service.Key responsibilities include evaluating organisational needs, pioneering technical solutions, and...
-
Desktop Support Technician
3 weeks ago
Gloucester, Gloucestershire, United Kingdom Sanderson Recruitment Plc Full timeJob Description:We have an exciting opportunity for a Desktop Support Technician to join our team at Sanderson Recruitment Plc. The successful candidate will be responsible for installing, maintaining, and upgrading IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices.Key Responsibilities:Install, maintain, upgrade, and...
-
Infrastructure Support Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Charles Simon Associates Full timeWe are seeking a highly skilled Infrastructure Support Specialist to join our prestigious client based in Gloucester. This is a permanent role that offers the opportunity to work remotely, with travel to different sites in the area when needed.The successful candidate will be responsible for providing first and second-line technical support to our clients,...
-
IT Support Specialist
1 week ago
Gloucester, Gloucestershire, United Kingdom The Orders of St John Care Trust Full timeAbout the Role:We are seeking a skilled 2nd Line IT Support Engineer to join our Gloucestershire-based team, working hybrid across OSJCT Trust sites and care homes. As a member of our technical support team, you will be responsible for resolving calls in the 1st and 2nd line queues, escalating incidents and requests, and ensuring a positive customer...
-
Information Technology Support Engineer
4 weeks ago
Gloucester, UK, Gloucestershire, United Kingdom 100% IT Recruitment Ltd Full timeIT Support EngineerGloucester – 5 days on site£33,000 to £35,000 + Benefits including:25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central...
-
Cloud Virtualization Engineer
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Guidant Global Full time £525Company Overview:Guidant Global is a leading provider of remote desktop services, cloud solutions, and SAAS platforms.The company seeks to hire an experienced Windows Azure Virtual Desktop engineer and/or Citrix engineer to join its engineering team.Salary:£525 per day (inside IR35), with the possibility of extension for up to 12 months.Job Description:This...
-
Infrastructure Support Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Charles Simon Associates Full timeCharles Simon Associates is seeking a highly skilled 2nd Line Engineer to join their prestigious client based in Gloucester on a permanent basis. This role will predominantly involve remote work, with occasional travel to different sites in the area when required.The ideal candidate will have previous experience in a similar role and be able to work...
-
Help Desk Engineer
2 weeks ago
Gloucester, Gloucestershire, United Kingdom DXC Technology Inc. Full timeGloucester Help Desk PositionWe are seeking a skilled Desktop Support Engineer to join our team in Gloucester. As a key contributor to our help desk, you will be responsible for providing expert technical support to our customers.Provide high-quality technical support via phone, email, or on-site visits.Develop and maintain strong relationships with...
-
IT Support Specialist
4 days ago
Gloucester, Gloucestershire, United Kingdom The Orders of St John Care Trust Full timeAbout the Role:We are seeking a skilled IT Support Specialist to join our team at The Orders of St John Care Trust. As a 2nd Line IT Support Engineer, you will play a crucial role in resolving calls and escalating incidents. Your primary responsibility will be to ensure that customer satisfaction is consistently met through positive interactions.As a member...
-
Site Engineering Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Sphere Solutions Full timeJob OverviewWe are seeking a skilled Setting Out Engineer to join our team at Sphere Solutions in Gloucester. As a key member of our engineering department, you will be responsible for setting out and managing site operations on a large commercial build project.About the RoleThe ideal candidate will have experience in groundworks, 278 works, and RC Frame...
-
Site Engineer Specialist
3 weeks ago
Gloucester, Gloucestershire, United Kingdom CV-Library Full timeCivil Engineering Career OpportunityA leading regional Civil Engineering contractor based in the South West and Wales is seeking a skilled professional to manage Groundworks/Civils packages of new build schemes.The selected candidate will oversee various aspects of the project, ensuring accurate site layouts and spatial configurations through setting out....
-
Civil Engineering Site Lead
2 weeks ago
Gloucester, Gloucestershire, United Kingdom CV-Library Full timeWe are seeking a highly motivated and experienced Civil Engineering Site Manager to join our team at CV-Library. As a key member of our construction team, you will play a vital role in delivering our large data Centre Construction project in Gloucestershire.The ideal candidate should have a strong background in civil engineering, with experience in data...
-
Senior Technical Support Specialist
2 weeks ago
Gloucester, Gloucestershire, United Kingdom CV-Library Full time2nd Line Support Engineer OpportunityAn exciting role for an experienced technical professional to join a leading organisation in Gloucestershire with easy access to the M5.This is a hybrid position requiring two days per week in the office. You will be part of a growing and progressive team with opportunities for career advancement into 3rd Line or...
-
Site-Based Maintenance Engineer
2 weeks ago
Gloucester, Gloucestershire, United Kingdom CV-Library Full timeAre you a skilled maintenance engineer looking for a site-based role with opportunities for career progression and technical training?Job Summary:This is an exciting opportunity to join a leading UK specialist as a Maintenance Engineer, responsible for the service and maintenance of a range of catering equipment.As a key member of our team, you will be based...
-
Windows Azure Expert
2 weeks ago
Gloucester, Gloucestershire, United Kingdom Guidant Global Full timeWe are seeking a highly skilled Windows Azure Expert to join our client's engineering team. As a key member of the team, you will be responsible for designing, implementing, and maintaining Windows Azure Virtual Desktop environments.Key Responsibilities:Design and implement Windows Azure Virtual Desktop environmentsMaintain and troubleshoot virtual desktop...