Regional Sales Manager

3 weeks ago

Manchester M, Manchester, United Kingdom Metropolitan Gaming Group Full time

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit.

Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.

Role Description

The role of the Regional Sales Manager is to maximise the pre-booked sales of the F&B Offerings and spaces within our casinos. This will be done by developing strategic sales action plans, that are specifically designed to deliver the pre-booked sales targets of the F&B aspect of the casinos which in turn support the achievement of the total sales and profit targets of the clubs. This will be a multi-site role, overseeing Nottingham, Manchester, Brighton and Glasgow. There will also be influence into our London estate.

Team Structure

Reporting into – Group Head of Food and Beverage

Key relationships – Food and Beverage Managers, Venue Directors & Marketing Direct Reports – Sales & Events Executives (where applicable)

Working Hours 40 hours - to suit the needs of the business, occasionally involving evening and weekend work.

Location Based near Nottingham or Manchester – the role involves travel to the other venues. The main portfolio is Nottingham, Manchester, Brighton and Glasgow. Occasional visits to HQ in London will be required too.

Who are we looking for?

The Regional Sales Manager will be fully versed in all manner of prebooked sales, proficient at dealing with reactive enquires, and naturally proactive, seizing every sales opportunity and ensuring maximum ‘enquiry to booking' conversion levels. They will also have excellent presentation skills, a keen eye for detail, be skilled at writing proposals and confident in negotiating with all levels of customers and stakeholders. Their approach to work will be positive, flexible and collaborative.

Experience preferred

A minimum of 2 years' sales and events experience in the hospitality industry.

Experience of creating, implementing and delivering a sales and events plan to achieve prebooked sales targets.

Demonstration of the ability to grow prebooked sales, from consumer parties to corporate events.

Proficient in all areas of social media, with good understanding of the importance of digital sales and the levers to positively influence these.

Strong administrative and IT skills and knowledge of widely used booking platforms within the industry.

Deliverables

• Create and execute a sales and events business plan for each venue, with the assistance of the F&B Team, sales execs and event execs based on the area strategy, detailing clear targets and objectives for oneself and the sales team.

• Maximise prebooked sales for the venue, driving all aspects of consumer and corporate sales (including corporate events, restaurant bookings, birthdays, social parties, Christmas parties).

• Achieve and exceed prebooked sales targets.

• Assist the Head of Food and Beverage in achieving overall business objectives, always recognising the need to grow additional profitable sales, and not cannibalise existing trade.

• Effectively use all sales tools to drive prebooked sales, reactively and proactively generating manual and digital sales.

• Manage the Sales & Events Executives, providing direction, training and support, and providing clear targets against agreed KPIs.

• Deliver monthly reports based on sales deliverables for each casino, including sales vs target, conversions etc

• Manage the casinos corporate customer database and identify opportunities to grow the venue's share of their sales and events budget.

• Manage the casinos social media channels and ensuring output is appropriate to the casino's customer base.

• Ensure smooth delivery of events through effectively liaising with all other departments within the venue.

• Be responsible for gathering customer feedback, to ensure repeat business and increased frequency of visit.

• Perform client show rounds, articulating the USPs of the casino, and spaces and providing excellent customer service – where possible.

• Plan and deliver showcase events ensuring attendance of important customers such as event bookers, PAs and key corporate customers.

• Develop a long-term sales and events plan, to continually drive focus on key calendar events such as Christmas, and key sporting events.

• Continually build and validate a database of consumers and corporate customers, setting appropriate data capture targets.

• Continually be aware of competitor activity and offers and ensure the venue can compete effectively.

• Manage the casinos Collins CRM system, adhering to the agreed sales and events process to ensure optimum management of customer enquiries, providing detailed sales analysis and accurate prebooked sales reporting.

• Be a positive, passionate, collaborative member of the F&B division and Metropolitan Gaming group.

• Create and monitor a weekly report to be sent to all key stakeholders on key events, showing BOB, converted bookings and potential conversion.

Benefits

We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:

  • 50% off food and beverages in all of our UK venues
  • Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
  • Company Pension
  • Life Assurance
  • Refer a friend incentives
  • Financial advice services
  • Employee health and wellbeing services
  • Virtual GP Services
  • Employee assistance programme: A confidential helpline providing 24/7 advice and counselling
  • Cycle to work scheme

Please Note: You must be aged 18 or above and have the right to work in the UK.


AMRT1_UKCT

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