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Maintenance Scheduler

1 month ago

Winsford UK, Cheshire, United Kingdom Finning International Full time
Company:Finning (UK) Ltd

Number of Openings:1

Worker Type:Permanent

Position Overview:As a Maintenance Scheduler your role will be to develop and maintain accurate Preventative Maintenance servicing schedules for a given fleet of assets. Liaise with customers to plan and execute events through the PM engineer team. Strong management control for PM work orders. Ensure accurate, on time servicing to provide outstanding customer experience

Job Description:

Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Major Job Functions:

  • Reviews contract/agreement information to ensure accurate service schedule is set up in contract management tool (25%)
  • Contact customers to arrange servicing, open work orders and schedule service event through PM engineer team (25%)
  • Manage work order to ensure timely invoicing, including managing costs in C20 account (25%)
  • Takes ownership of any backlog from events, VisionLink Alerts or services previously performed (10%)
  • Reviews information from the PM intervention to ensure any follow up actions are raised with the customer, service operation, or product support account manager (5%)
  • Collaborates with Contract Performance Consultant to optimise information gathered (5%)
  • Provide regular updates on PM adherence actual versus target, PM standard job utilisation and PM parts and labour variance (5%)

As a Finning Employee you will receive:

  • A competitive salary
  • 25 days annual leave + bank holidays (purchase additional 5 days holiday)
  • Annual Bonus
  • Laptop and phone
  • The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
  • You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via “Give As You Earn”, and length of service & recognition awards.

Competencies:

  • Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.
  • Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.
  • Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.
  • Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

  • Good project management and planning/organisation skills
  • Excellent influencing and networking skills
  • Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
  • Ability to interpret large amounts of data and information to support planning and decisions
  • Excellent communication and presentation abilities

Knowledge:

  • Financially/commercially aware
  • Good knowledge of Systems and applications e.g. AMT, DBSi, FSAT, VisionLink (essential), Builder, SIS (desirable)

Accountability:

  • Reviews and monitors customer feedback to improve contract delivery
  • Customer Loyalty score as measured by Transactional Survey above annual target
  • PM Engineer Utilisation above annual target
  • Utilises VisionLink to improve scheduling
  • PM Standard Job Utilisation above annual target
  • PM Adherence above annual target
  • Resolution of C000020 Account within 30 days
  • Collaboratively works to identify areas of opportunity to increase product support sales

Education & Experience:

  • Service Planning/ Scheduling
  • Previous experience in a similar role within similar industry environment (desirable)

If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.