Senior ServiceNow Developer

1 month ago

UK, UK, United Kingdom boxxe Full time

Senior ServiceNow Developer


For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.


Your Mission

As a Senior ServiceNow Developer, your mission is to transform and enhance our ServiceNow platform, driving operational excellence throughout the organization. You'll lead IT service management innovations, aligning our technology with strategic goals to boost efficiency and effectiveness. Your expertise will enable superior service delivery and set new industry standards. Your role is key in making our operations more agile and responsive, ensuring our leadership in technological advancements.


How you’ll fit in to the big picture ✨

As a Senior ServiceNow Developer, you will be integral to our tech team, driving the development and enhancement of our ServiceNow platform. You will design user-friendly interfaces and robust features, ensuring cross-device compatibility using advanced JavaScript and responsive design. Your role involves integrating third-party APIs, maintaining high standards through the software development life cycle (SDLC), and conducting thorough testing. Join us to lead in optimizing our ServiceNow capabilities, ensuring our solutions are both innovative and scalable.


What you’ll be doing

  • Analyse and clarify system enhancement requirements, ensuring clear communication with users to capture all necessary details
  • Design, develop, and maintain new and existing features, enhancements, and modules for the ServiceNow platform
  • Follow established software development life cycles (SDLC) to create solutions that meet enhancement requests
  • Develop user-friendly, visually appealing front-end interfaces for ServiceNow, ensuring compatibility across multiple devices and browsers using JavaScript
  • Integrate third-party extensions and APIs, such as payment gateways and ERP systems, using ServiceNow’s customization tools
  • Conduct thorough testing of developed solutions, document test results, and ensure all scenarios are considered
  • Implement and monitor the effectiveness of system enhancements, maintaining ongoing communication with users
  • Provide updates and modifications to improve the core functionality of the ServiceNow platform
  • Enhance the performance of the ServiceNow platform
  • Create and maintain technical documentation, including system architecture, coding standards, and module guides
  • Train and develop team members, enhancing their skills and knowledge


What experience we think you’ll need

  • Extensive experience in developing and customizing ServiceNow
  • Proficient in ServiceNow architecture and development practices
  • Expertise in JavaScript, JSON, APIs, SSO, and Azure
  • Familiarity with core ServiceNow modules: ITSM, ITOM, CSM, CMDB, Change, Incident, Problem Management, HAM, and SAM
  • Advanced skills in implementing ServiceNow solutions
  • Strong analytical, problem-solving, and troubleshooting skills
  • Required certifications: ServiceNow Certified System Administrator, ITSM Professional Suite, Certified Implementation Specialist, and CSM Professional Certification
  • Desirable: ITIL certification, CIS-HAM, CIS-CSM, and Application Developer Core Skills Micro-Certification Suite



At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

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