Senior Training Consultant

Senior Training Consultant – Smiths Detection

A critical position in Smith Detections’ Global Training and Technical Documentation department. The role will collaborate with a breadth of global stakeholders, internally and externally, and will have regular contact with other departments across Smiths Detection globally. The role holder will need to manage and deliver both internal and external Training Needs Analysis (TNA) and have strong analytic and customer relationship skills.

This role supports the Training Analysis, Design and Technical Documentation pillar of the Global Training and Documentation department. The key objective of this role is to conduct TNA in a manner that is both flexible and robust. This person will demonstrate and evidence good levels of consultancy and domain/capability experience and will be able to operate across a complex environment both culturally and technically. The role holder is implementing and delivering standard training methodologies (such as the Defence Systems Approach to Training (DSAT) or ADDIE models) and project management frameworks, plus providing the customer with additional value with training analysis to inform their decision making.

The key responsibilities for the role are as follows –

• Conducts complex TNAs both internally and externally and for a range of sectors, including all related stakeholder management, communication and data gathering
• Can identify the learning needs of internal employee groups and create and deploy learning pathways to fulfil theses needs through the conduct of role analysis
• Manages induction training pathways for internal target audiences, continually refreshing training content within pathways and approaches as learning content evolves.
• Delivers training on the conduct of TNA to wider Training and Technical Documentation team members
• Writes TNA reports for a range of internal and external customers and presents findings with confidence and corresponding expertise
• Can observe and identify wider organisational problems that may be leading to training issues and communicate these in a manner that is both accessible and concise
• Can conduct stakeholder interviews at all levels and is able to ask effective questions to gather qualitative information on both the training need and other organisational aspects that may impact on success
• Can develop questionnaires to collect reliable and valid quantitative data
• Can appreciate the impact that cultural differences may have within a global organisation when recommending training options to fill emerging training gaps
• Creates and deploys communication plans to share the outputs of internal TNAs across the global organisation, factoring in cultural nuances where appropriate
• Can work closely and in collaboration with these departments to tailor training outputs to customer requirements
• Works with the Smiths Detection Training Delivery and Online Training teams to co-ordinate and manage outputs from the TNA that require training design activity
• Acts as Liaison between the Global Training and Technical Documentation Department and other departments on all topics related to TNA
• Independently familiarises themselves with changing technologies and the future of TNA and training delivery, both online and in-classroom
• Ensures that Smiths Detection remains an innovative and impactful training department by keeping up to date with changes to training options for all Smiths Detection equipment
• Leads on TNA project meetings both within the department and across other internal and external stakeholders
• Establishes and maintains exceptional relationships with Service, Sales, Bid Teams, Marketing, Product Managers, Product Specialists, regional Service Managers and regional Service Leads to support the needs of the business and promote the TNA offering
• Provides expert consultancy to others in the conduct of TNA and the people problems that can manifest as technical issues
• Provides training management consultancy services to clients, within the scope of our market areas and domains, with support from additional training colleagues, project managers and Senior Management teams
• Represents Smiths Detection and where appropriate, our customers, in a professional manner, upholding all the Smiths values and leadership behaviours
• Fulfils any administrative requirements, ensuring that all necessary internal control systems are maintained
• Demonstrates flexibility to travel to customer’s sites to perform duties and maintains relationships with the customer, both locally and internationally
• Reviews and provides Quality Assurance on TNA outputs of other Training Analysts
• Participates in the processing of tenders including the writing of bids and scoping of customer requirements from tender documentation

Technical Knowledge and Skills: Education:

• A formal qualification in the conduct of TNA is desirable, but not essential
• A Higher-level qualification in Training Management, Training Analysis or related HR function
• Willing to work towards additional professional development targets

Knowledge/Skills:

• You have exceptional standards of written English
• You demonstrate significant knowledge of at least one Training Analysis framework – such as ADDIE, SAM or other
• You demonstrate knowledge of JSP 822 including some experience of delivering the component parts of DSAT
• You have specific experience in the production and/or assurance of comprehensive TNA reports
• You demonstrate evidence of working in a project environment in the target markets including the intellectual flexibility to work in new sectors from within Smiths Detection Global markets
• You have experience of working with internal learning teams to identify internal learning pathways through the conduct of role analysis
• You are proficient in MS Office applications to include Microsoft Word, PowerPoint, Excel and Outlook
• You can handle stressful situations and adapt to changing priorities
• You are able to take TNA frameworks and adapt them in an innovative manner to meet the needs of your customers

General Competencies:

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward
• The ability to effectively manage the performance of people by being a role model to others
• The ability to make effective, timely decisions in a complex, global market
• The understanding and recognition of the organisation’s commercial environment and positioning themselves, their role and their actions in order to support the organisation’s commercial success
• The ability to engage, challenge and work effectively with others
• The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs
• Willing and able to identify and support change and continuous improvement for the TNA department, understands resistance to change and can take steps to overcome this resistance
• Is able to work well independently with little supervision due to remote nature of TNA team
• Project Coordination Duties and Responsibilities:
• The ability to effectively lead the performance of people working on the TNA projects globally and complete assurance activity on TNA outputs
• The ability to build an effective network of relationships both internally and externally, understanding their customer’s needs
• Can plan and manage resource requirements for TNA and Training Design activity

About Smiths

At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 15,000 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.