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Senior Customer Support Exec
1 month ago
1st Line Support - Customer Success - FinTech Platform - hybrid working paying up to £38,000 + benefits
Are you someone who takes immense pride in assisting clients and enhancing their customer experience? Here's what a typical day might look like for you:
- Leveraging your skills to assist clients via Zendesk, ensuring top-notch customer service.
- Collaborating with various teams like Operations, Product, and Engineering to resolve escalations efficiently. You will be helping customers with their API queries (API knowledge is a must for this position).
- Stepping in as Customer Success Lead when needed, managing case allocations and team training.
- Analysing data to create insightful reports, highlighting recurring issues and trends.
- Reviewing and optimising operational workflows, suggesting process improvements.
- Finding new ways to surprise and delight our customers.
Why Might You Be the Ideal Fit?
- Experience in the advice or fintech market - is a must.
- API knowledge is a must
- Background in investment platforms.
- Knowledge of product wrappers like SIPP, ISA, and GIA.
- Natural communicator with a knack for building rapport.
- Passionate about technology revolutionising investments.
- Skilled at addressing complex customer queries.
- Confident in presenting data-driven insights to senior stakeholders.
This is a great opportunity to join a dynamic, fast-growing company where your expertise will make a tangible impact. Be part of a team that values innovation, collaboration, and strives to exceed customer expectations every day.
