Regional Operations Manager

2 weeks ago

Portsmouth UK, Hampshire, United Kingdom Veezu Full time

Your role at Veezu:

As a Regional Operations Director, your main focus will be to grow bookings and revenue in your region. You will be responsible for managing internal supplier relationships and oversee the management of your regional hub(s), with focus on increasing booking numbers and raising the brand profile amongst Driver Partners and passengers.



Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more



What you’ll do:

  • P&L performance of the local hubs and overall operating region.
  • Delivery of high levels of customer service.
  • Ensuring effective integration of acquisitions.
  • Supporting the regional and local Journey Booking Center operations.
  • Effective management of the passenger complaints process.
  • Manage the regional hire fleet ensuring high levels of utilisation and efficient fleet maintenance.
  • Contribute to the development of the regional local marketing plan.


Licensing

  • Work with the relevant Local Licensing Authorities as a key day-to-day contact.
  • Ensure the region operates to company standards on compliance policies and procedures.
  • Ensure compliance with all relevant regulatory matters.
  • Develop ongoing relationships with district licensing officers.


Driver Partner Engagement

  • Develop a business where Veezu is seen as market leaders within the region amongst driver partners, leading to increased loyalty and Driver Partner activity rates.
  • Be the main point of contact with Veezu Services Limited and manage the supplier relationship appropriately with timely reports on driver partner volumes and intelligence gathering.
  • Develop and improve the local brand(s) amongst driver partners to sustain and increase the volume of active Driver Partners.
  • Understand the local Driver Partner profile to ascertain the offering of the competition and continuously feed back internally to ensure appropriate offerings can be provided in the Region.
  • Be responsible for the relationship with VAL and the existing and future products available.
  • Be responsible for all feedback from and related to Driver Partners, ensuring, at all times, an appropriate and timely solution is applied having regard to regulatory and commercial matters including the Veezu Values.
  • Responsible for increasing brand reputation and exposure to attract Driver Partners to the operator brand.
  • You will identify additional product lines from a hyperlocal level that provide a different service, new service or better and improved service for Driver Partners and passengers.


People

  • Responsible for managing the Driver Partner Engagement Team.
  • Leading on driving excellent stakeholder service delivery by and to colleagues.
  • Leading on identifying training and development needs and opportunities.
  • Working alongside Veezu People Team to nurture and develop talent.
  • Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.



What you’ll need:

  • Experience in a b2b marketplace-type environment.
  • A data-driven approach to operations and commercial decision making.
  • A proven track record of managing the p&l across multiple functions/sites within a business.
  • Credible stakeholder engagement skills to align with our organisation’s values and behaviours.
  • Strong interpersonal, influencing and communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent organisational skills.
  • Strong attention to detail.
  • Discipline and rigour with a track record of delivery and accountability for results.



Where you’ll be:

  • This role will be based out of our Portsmouth office.

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