Assistant Ticketing Manager

3 weeks ago


London, UK, United Kingdom ASM Global - Europe Full time

About

OVO Arena Wembley is one of the UK’s most legendary concert and events venues. With a rich history that goes back to its days as the Empire Pool and Sports Arena, the building has played host to numerous events including the 1948 and 2012 Olympics and for over 60 years, the 12,500 capacity Arena has seen some of the biggest names in music walk through its doors from Queen, The Rolling Stones and The Beatles to David Bowie, Cher, Michael Jackson, Madonna and ABBA.


About the Role

To provide a customer focused ticketing retail service and assist the Ticketing & Box Office Manager in managing and developing the ticketing operation for OVO Arena Wembley.


What we can offer

Hosting events is what we do best, and we want our People to experience that too - enjoy access to discounted tickets to unleash your superfan for all your favourites.


You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave


We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.


A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list.


Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; ASM will support with these unexpected costs. For you and any children.

We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.


We are visionaries: both physically and metaphorically When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.


Your Responsibilities


  • Set up events for OVO Arena Wembley and manage your own events from before on sale through to the day of the event. Liaise with promoter and ticketing company to ensure correct set up.
  • Manage the inventory on instruction from promoter whilst considering any venue needs.
  • Work with hirers and any other relevant departments to ensure the configuration of all events maximises opportunities for sales in the formats required
  • Manage the show day Ticketing operation as and when required.
  • Support the Front of House Manager through the proactive participation in ticketing related customer complaint issues.
  • Maintain a database of OVO Arena, Wembley seating plans and grosses, and regularly liaise with the appointed ticketing supplier to ensure the ticketing process is as streamlined and efficient as possible.
  • Efficiently maintain all ticketing folders (hard copy and electronic) in order to ensure all required information is easily accessible.
  • Daily reporting of sales figures to promoters as required.
  • Work with other team members to assist as required to ensure smooth running of the department.


We are looking for someone with:


A proven track record of working in a similar role, preferably in a high-volume, busy events venue setting.

Experience in leading a team

Proven track record of delivering excellent customer care.

Familiarity with London and regional entertainment offerings and venues.

Knowledge of CRM software knowledge


Recruitment Process Outlined:

1st Stage- Intro Call with Talent Team

2nd Stage- F2F Meeting with General Manager & Ticketing Manager


NB – this role requires being able to work evenings/weekends/bank holidays as the diary dictates.


Inclusive Workplace

At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our employees, customers, and suppliers. Join us and make a significant impact from day one.


We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.


If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.



  • London, UK, United Kingdom NATIONAL GALLERY GLOBAL LTD Full time

    An exciting opportunity for an experienced customer service expert to join the National Gallery, as we celebrate our bicentenary with a year of high-profile exhibitions and openings. You will ensure that the Gallery delivers the highest level of guest experience and customer service, and will act as the first point of contact for customers. You will support...

  • Investment Assistant

    4 weeks ago


    London, UK, UK, United Kingdom Seat Unique Full time

    Who we areOur mission at Seat Unique is simple: to make premium live experiences more accessible to fans.We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and...


  • London,, UK, United Kingdom PPHE Hotel Group Full time

    Assistant Food and Beverage Manager - Park Plaza Waterloo London HotelAt Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location is. That is why your contribution as an Assistant Food and Beverage Manager is so important.As the friendly face of the 494...


  • London,, UK, United Kingdom JLB Full time

    JLB is delighted to be partnering with a leading sports marketing agency who are looking to hire a Marketing and Communications Manager.The team are growing quickly and this role has become available due to increasing client demands within the live events team.You’ll be responsible for assisting in the day-to-day running of client support inboxes, ticket...


  • City of London, South East, UK, United Kingdom D&D London Full time

    The Role:Assistant Restaurant ManagerThe Restaurant:Paternoster Chop HouseThe Location:St PaulsThe Salary:Why work for us:Industry leading pay: We value your expertise and dedication.Dine with style: Enjoy a lavish50% discountat all our restaurants, all day, every day.Exclusive perks: Our teams have access to some of the best discounts and cashback from a...


  • London, UK, United Kingdom HOUSE OF COMMONS-3 Full time

    House of Commons The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament,...


  • London,, UK, United Kingdom Rix Capital Full time

    Location: St James’s area, LondonA large-scale, international single family office of prominent tech entrepreneurs, based in London, is seeking a Senior Personal Assistant. The successful candidate will work directly with two entrepreneurs and their families, providing high-level support across a wide range of personal and professional tasks. This role...

  • Project Manager

    1 day ago


    London,, UK, United Kingdom Hyerhub Full time

    Project Manager to manage a ServiceNow implementation project.This is a three month contract, with a possibility of extension. The rate is £450 to £550 a day (outside IR35) if you are looking for a bit more, please still apply as they may pay more for the right person. You will be required to go into the office in central London around two/three times a...


  • London, UK, United Kingdom eFinancialCareers Full time

    Role Overview: - To ensure trade tickets are executed and processed promptly and accurately. - To check trade tickets and correct information and calculate profit - To liaise between operations and dealing room to help resolve any problems/ queries - To prepare end of day reports and update the offering sheets. - To prepare monthly/ quarterly reports such as...

  • Personal Assistant

    1 month ago


    London, UK, UK, United Kingdom Young Artists Full time

    Young is a music and arts organisation, built around a London-based record label, that helps exceptional artists locate and develop their genius.Young is looking to hire an ambitious Personal Assistant to offer direct support to the Company Founder, and to offer support to the Leadership team across company projects.As Personal Assistant, you will be...


  • London,, UK, United Kingdom entertainers Full time

    Job Title: Digital Marketing ManagerLocation: London or EssexCompany: EntertainersAbout Us: Entertainers is one of the UK's top concert promoters and theatre producers, creating unforgettable shows that bring family and friends together. With over 2,500 shows and events worldwide in 2024, our rich 27-year history is a testament to our commitment to...

  • Marketing Assistant

    4 days ago


    London , London, UK, United Kingdom ATG Entertainment Full time

    Marketing Assistant - LondonAbout us Sonia Friedman Productions (SFP) is a West End and Broadway production company responsible for some of the most successful theatre productions around the world.Since 1990, SFP has developed, initiated, and produced over 200 new productions and together the company has won 61 Olivier Awards, 39 Tonys and 3 BAFTAs.In 2019,...


  • London,, UK, United Kingdom New Era Technology Full time

    We are looking for a dedicated and customer-focused Helpdesk Analyst with strong expertise in Mac OS X, iOS, JAMF, and Zendesk to join our IT support team. The successful candidate will be responsible for providing technical support to end users, troubleshooting issues with Mac OS X and iOS devices, managing device configurations through JAMF, and handling...


  • London,, UK, United Kingdom Ryder Reid Legal Full time

    Ryder Reid Legal are looking to recruit an eager and professional Facilities Assistant for one of our international law firm clients. This is a brilliant full-time, permanent opportunity!The role will be working in the Facilities team, working 5 days in the office, Monday to Friday 8am to 5pm. You will be actively supporting the firm by assisting in crucial...

  • Assistant Accountant

    3 weeks ago


    England, London, London, UK, United Kingdom Hays Accountancy and Finance Full time

    Your new company This organisation is a community-focused international development and humanitarian charity based in North West London. It addresses poverty within the community and extends support beyond it. This organisation creates opportunities for unemployed individuals to achieve self-reliance, provides dignity for the elderly, assists refugees, and...

  • Executive Assistant

    3 weeks ago


    London,, UK, United Kingdom VWA Full time

    Executive AssistantInvestmentsKensington & Chelsea BoroughUp to £75k dependent on experiencePermanent – hybrid2-EAKen/MKThe Client:An established, successful global investment firm that has an entrepreneurial and collegiate ethos.The Role:This is a fantastic EA position supporting 2 Senior individuals (C-Suite level). Responsibilities will include (but...

  • Partnerships Manager

    4 weeks ago


    London,, UK, United Kingdom Stonor Recruitment Full time

    A Multi-award-winning, global PR and Partnerships agency are looking for a Partnerships Manager to work with global Gaming publishers and studios on exciting releases. Outstanding clients, Global environment, large welcoming team and plenty of scope for growthThe AgencyWidely regarded as one of the leading agencies in their sector globally, this impressive...

  • Executive Assistant

    1 month ago


    London,, UK, United Kingdom LaplandUK Full time

    Job Description for Executive AssistantCompany OverviewBorn from a family's desire to reimagine the magic of Christmas, Lapland UK started in 2007 with a simple dream: create the ultimate authentic, immersive Christmas experience, where families can revel in their children's fleeting belief in Father Christmas and the wonder of childhood...


  • London,, UK, United Kingdom DiverseJobsMatter Full time

    We are looking for a Senior Marketing Manager to join our Marketing Team. The Senior Marketing Manager works within the South Bank Marketing team, which sits within Audiences & Marketing; this directorate also encompasses Box Office, Brand, Digital Media, Press, Communications and the Graphic Design Studio. The role works closely with members of all these...

  • Sales Manager

    4 weeks ago


    London, UK, UK, United Kingdom Seat Unique Full time

    Who we areOur mission at Seat Unique is simple: to make premium live experiences more accessible to fans.We are at the forefront of revolutionising the ticketing and hospitality industry by offering a safe, secure, and seamless online platform for fans to purchase official premium tickets and hospitality packages for their favourite sports, music and...