Maître D' for Luxury Lifestyle

2 months ago

Dorset UK, South West England, United Kingdom Chace People Full time

MAITRE D FOR LUXURY LIFESTYLE & WELLNESS RETREAT


  • Location: Dorset, UK
  • Contract: Full-time, Permanent
  • Benefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays
  • Additional: 5 Star Hotel / Fine Dining / Formal Plated Service Experience required, WSET Level 3 certification preferred


Job Overview:

The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client's wines. As a Maitre D, you will oversee the overall guest experience, ensuring seamless service and operational excellence. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences, embodying the client in a ambassadorial role. You'll support and drive its operation, PR, continued development, enhancement and success.


Key Responsibilities:

  • Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client's wines.
  • Oversee and coordinate daily operations to ensure a smooth and efficient service experience.
  • Manage and train staff to maintain high service standards and guest satisfaction.
  • Resolve guest complaints and issues promptly to ensure a positive dining experience.
  • Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
  • Enhance guest experiences through exemplary visual, physical, and sensory interactions.
  • Represent the client as an ambassador to support operational success and continued development.


Food & Beverage (F&B):

  • Follow established procedures for fine dining / formal plated food and drink service across various guest services.
  • Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
  • Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
  • Maintain cleanliness, sanitation, and presentation standards in all F&B areas.


Wine:

  • Oversee high-standard wine service across outlets and accommodations.
  • Coordinate wine stocks to maximise sales and maintain service and packaging standards.
  • Lead training sessions to ensure consistent high standards of wine service.
  • Participate in wine tasting activities and collaborate on developing wine experiences.


Miscellaneous:

  • Support marketing in promoting activities, experiences, and events.
  • Lead and participate in preparing, activating, and clearing activities and events.
  • Implement control measures for premises access and safety compliance.
  • Accept responsibility as a Competent Person in the implementation of the company's Health & Safety Policy.


Requirements:

  • 5 Start Hotel / Fine Dining / Formal Plated Service required.
  • WSET Level 3 Certified is preferred, but not a prerequisite.
  • Minimum 2 years' experience in a professional wine-oriented business.
  • Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
  • Availability for weekend and evening work, as well as outdoor work as required.
  • Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
  • Reflect the ethos of the client in appearance, character, and guest interactions.


Training:

Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting

Voluntary: First Aid at Work, Fire Safety

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