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Retail Area Manager

2 months ago

Surrey UK, South East England, United Kingdom Red Sky Personnel Full time

JOB DESCRIPTION AREA MANAGER


STAFF

  • Advise recruitment needs to Head Office and join individual and group interviews for new staff when required
  • Train, mentor and lead your team
  • Work closely with Retail Managers
  • Ensure shops are staffed appropriately and within budget
  • Staff Scheduling
  • Oversee absence procedure regarding staff cover
  • Handle any staffing issues
  • Motivate Retail team


TRAINING

Work closely with the other Area Managers to ensure staff have the tools and motivation to:

  • Increase sales and customer numbers
  • Provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops
  • Sell products and promote them to customers in a positive manner
  • Complete initial 2 weeks induction training & 3-month probation period with support from HR
  • Have excellent product knowledge
  • Minimise waste and manage stock levels
  • Reporting sales and initiating target driven sales


COMMUNICATION

  • Keep communication channels open and clear
  • Use discretion when handling information, in accordance with GDPR
  • Communicate information to staff, office and bakery
  • Set clear roles and responsibilities for shop staff
  • Ensure all staff understand our vision and strive towards business goals
  • Anticipate problems and flag up to senior management team
  • Report back to Commercial Manager on a regular basis and keep informed of all significant developments


CUSTOMERS

  • Understand the importance of good customer service and how to achieve it.
  • Put yourself in place of the customer, ensure we are offering outstanding service they would not get elsewhere.
  • Deal with any customer complaints - appropriately and professionally. Seek advice from senior management team if necessary.


GENERAL ATTITUDE AND BEHAVIOUR


  • Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
  • Always think ‘how could we do this better?’ re: efficiency, ordering, procedures, selling, team working, morale.
  • Demonstrate leadership skills with the ability to inspire and motivate others.
  • Exhibit a passion for detail and the ability to maintain the brand across all branches.


Hours of work:

5 days per week Monday-Saturday, approximately 40 hours per week according to the needs of the business. On call 06:30-20:00 for staff absence reporting and cover purposes.


Benefits;

  • Uniform provided
  • Company events
  • Cycle to work scheme
  • Free bread
  • 50% off for employees
  • 10% off at Eight on the River Cafe
  • Pension Scheme
  • A box of cakes on your birthday
  • Free meal provided every shift
  • Holiday entitlement of 28 days including bank holidays pro rata
  • Employee assistance 24/7 helpline offering free confidential advice and support
  • Eligible for Area Manager bonuses after a successful 3 month probation period
  • Company car provided
  • Company phone provided
  • Company laptop provided