Account Manager

3 months ago

Northamptonshire UK, East Midlands, United Kingdom OASIS Group - Information Secured Full time

OASIS Group is the largest privately-owned information management provider in Europe, securing and managing over 115 million barcoded items, 200TB of digital data, and scanning more than 17 million images per month.


Since forming in 1999 we have grown steadily, and we now employ over 1,700 Team Members across six countries.


Together we support more than 11,500 clients through our network of over 70 secure, monitored and compliant record centres.


As our clients’ single source partner for information management, we offer solutions that cover the full record lifecycle, including file storage; secure online access; data protection; business continuity; and secure destruction.



The Role

This is an exciting opportunity and gateway into an Account Management career which is ideal for individuals wishing to further their commercial career within a fast-paced driven environment. This position will have responsibility for a book of business defined by SME clients which entails small to medium customer interaction (90%+) to be by phone and email with at least one will have or be expected to produce an annual revenue of >€5. Visibility in the workplace is a critical aspect and time spent at company locations is a requirement.

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Accountabilities and Key Performance Indicators (KPIs)

  • Sales targets.
  • Sufficiency of sales pipeline.
  • Client retention (of the .accounts assigned to named account manager).
  • Client satisfaction (as measured via engagement surveys).
  • Application and client acceptance of price increases at or above the rates included in our budget plan.

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Key Responsibilities

  • Implementation of price increases and, if required, negotiation of a mutually acceptable position.
  • Aged Debt - monitor and manage DSO across existing account portfolio to reduce debtor days. Ensure that all invoice related queries are handled and dealt with immediately and to ensure that debtor days are no more than 45 days for undisputed invoices.
  • Develop and deliver account plans.
  • Full Salesforce and Sales Excellence Compliance.
  • Convert clients to OASIS contract minimum 3-year term (legacy acquisitions).
  • Liaise with internal stakeholders to resolve client issues in line with Group SLA’s.
  • Develop and understand OASIS suite of digital products.
  • Develop and grow book of business achieve top line growth.
  • Review book of business, highlight revenue leakage and liaise with client to correct.
  • Support the Silver Team Client Leader in achieving top line growth and profitability targets through strong client relationships and pipeline management across current SME client base.
  • Ensuring strong knowledge of products and solutions as well as market changes.
  • Managing the performance and activities through defined KPIs of all clients in Book of Business.
  • Actively and proactively develop and manage all opportunities created in the pipeline.
  • Assume responsibility for meeting predefined KPI targets. Monitor and measure performance against targets.
  • Developing, managing, and nurturing existing business partnerships and accounts to foster the companies positioning to increase volume and profit goals.
  • Build strong relationships both with internal and external stakeholders to ensure client retention.
  • Development of a best-in-class client experience including regular review calls and encouraging feedback, driving best practice.
  • Actively manage and report on client surveys, outcomes and remediation.
  • Managing the performance and activities of the business against client SLA’s.
  • Comply with all company policies and all relevant data protection legislation to ensure our clients and team members’ sensitive and personal information is protected and processed in accordance with the law and our team members’ and clients’ rights under the legislation are fully protected.
  • Report any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS. Compliance team as soon as you become aware of them.

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Candidate Requirements

  • Strong business development or client relationship experience.
  • Strong track record in building and managing accounts.
  • Strong sales, pipeline management and negotiation skills.
  • Strong interpersonal and problem-solving skills with the ability to work to timeframes.
  • Proficiency in MS Office Suite and other applications.
  • Excellent task management and solutions skills, results orientated with a strong work ethic and demonstrated attention to detail.
  • Must be flexible and professional under pressure.
  • Excellent presentation, communication and report writing skills.

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The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.

The Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.

OASIS is an equal opportunities employer

The Company confirm that our legitimate interests comply with GDPR and data protection.

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Agencies: When we require external assistance with our vacancies, we will reach out to our PSL supply chain. Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL. Please do not contact individual hiring managers.

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