Operations Manager

1 month ago


London, UK, United Kingdom Lockton Full time

The purpose of this role is to support the Head of Operations in delivering the operational strategy for the People Solutions team.


Responsibilities


  • Work on corporate operational improvement projects
  • Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
  • Investigate quality problems and recommend changes or improvements
  • Facilitate the introduction across the division of new processes or improvements to existing processes
  • Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
  • Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
  • Monitoring of cash collection performance & Bad Debt
  • Maintain Divisional Risk Register and identifying emerging risks
  • Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
  • Preparation of material for governance meetings (Business Unit reports, Divisional ExCo meetings, Team meetings)
  • NDA Champion & signatory
  • Key contact for internal & external audit queries
  • Responsibility for Divisional payaways (inbound & outbound)-reconciliation & settlement
  • Deputise for Head of Operations at UK & I Operations Committee
  • Ad hoc support to the Head of Operations and Business Unit Leader as required


Candidate Profile


  • Financially literate
  • Excellent attention to detail
  • Ability to communicate effectively to all stakeholders
  • Is approachable and shares expertise with other associates
  • Aligns appropriate team members to address key business requirements
  • Engages others to introduce approaches that transform the business
  • Manages to professional standards
  • Seeks ways to streamline and improve current working practices
  • Develops, implements, and ensures adherence to internal controls and procedures
  • Drives service improvement and quality initiatives
  • Has strong influencing skill, adjusting communication style to suit the audience to achieve objectives


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